OkCupid.com Customer Service Issues

I bought an iPhone in the U.S. and now I am in Japan using a Japanese SIM card to save on bills. Everything was working fine until my app suddenly said I was suspended for a term violation, which I am unsure about. I tried logging in from my iPad and PC at home but no luck. They mentioned technical issues and a meltdown. Does this mean I am banned? I believe my account still exists somewhere, but I'm unsure how to recover it. Should I send an apology email to customer service for something I am unaware of doing?

I registered for your service on okcupid.com and completed the payment process. Unfortunately, I encountered difficulties accessing my account. When attempting to reset my password, I did not receive the email notification despite numerous attempts and checking my spam folder. It has been frustrating not being able to log in for the past two weeks. I would appreciate either a partial refund or an extension of my services as compensation for the inconvenience. The customer support I have received thus far has been unsatisfactory with no responses to my requests for assistance. I cannot recall my username at this point, but I believe it is either Scabandari or Scabandari_. Kindly send my username along with a password reset link to my email address. Thank you for addressing these issues promptly.

I am unable to locate the person who messaged me earlier today. Despite my efforts to find him, he seems to have vanished from my matches. This is the first individual in a year that has sparked my interest to this extent. I diligently checked the Double Take feature and thoroughly searched, but he remains elusive. The individual in question messaged me around 11:00, and I am eager to respond; however, his profile seems to have disappeared. I recently subscribed for a one-month membership after using the platform for free over the past year. Is there a recent change in the app that might explain this issue? It's disheartening that this situation has arisen after upgrading my account. Any guidance on this matter would be greatly appreciated.

To whom it may concern, Hello and thank you. I am new to OkCupid, and my profile is about 2 weeks old. I am experiencing difficulties with getting a response from the support team. Two weeks ago, I signed up and answered nearly [redacted] questions. Shortly after, I started browsing and later updated my bio. Following that, I encountered technical issues preventing me from signing in around Tuesday, May 22nd, [redacted]. Despite submitting three tickets to technical support since Thursday, May 24th, [redacted], I have not received any contact. Unfortunately, my account has been suspended when I tried logging in through the app. I am unable to access my personal information and I am now looking to cancel my account. I hope to hear back soon as I have been trying to resolve this issue without success.

Hello, I need assistance with resolving my issue or guidance on how to close my account and receive a refund. Repeatedly receiving automated responses is frustrating. It seems unfair to change my password without prior notification or a request to email. It's particularly frustrating to pay for a membership and be unable to access my account. My Incognito membership should only end on the specified date, regardless of payment complications. I urgently require access to my account. Today, a meeting was scheduled but due to the lack of personal attention to my case, it has been disrupted. Issue: I am receiving emails from "[redacted]," yet I am still unable to reset my password. If possible, I am open to having a team member create a new password and send it to me to facilitate access.

Hello, I signed up for my OKC account yesterday and have not uploaded any offensive content or interacted with anyone yet. Today, when I attempted to log in, the app repeatedly displayed the error message "That username or password is incorrect." I tried to reset my password but did not receive the email from the company, even after checking my spam folder. I reached out to the company using the Feedback Form and received an automated response directing me to the same steps, including checking for emails from "[redacted]" with no success. The email also mentioned to let them know if the issue persists, but after multiple attempts, I kept receiving the same automated response. After researching online, it seems my account may have been banned. I would appreciate further clarification on this matter. I look forward to your response, Yolanda

My account was cancelled unexpectedly. I was interested in a dating service featuring nude images and found your site. The page advertised full frontal nudity, so I attempted to view other photos but encountered technical difficulties. I mistakenly uploaded a nude photo of myself, realizing later that it wasn't appropriate. I intended to close my account regardless. I apologize for the confusion and appreciate your assistance in removing my account. I didn't see the disclaimer about not including explicit content at the bottom of the photo page. I would like to request the reactivation of my account so I can update the photo. Thank you for your understanding.

Subject: Suspension Update and Password Reset Issues I would like to seek clarification regarding my recent suspension. Despite being a long-time member, I was suspended unexpectedly. I was assured that this issue would be resolved promptly, but this is still not the case. Thank you. Julie N.

My account got suspended, and I'm not sure why. I've had my profile for a while, and the only recent activity was chatting with one person (Sisu [redacted]6 on the morning of 4/4/[redacted]). Could you clarify the issue or assist in reactivating my account? It's possible there was a mistake, as only one person was involved. Please reinstate my account. Thank you.

Dear OkCupid team, I have been unable to access my OkCupid account for over a week due to the new format requiring a Facebook login, which I do not use. I had [redacted] followers and would like to send them a message. When reporting an issue, my email was said to be in use, even though it belongs to me. Despite completing several verification tests, I keep getting blocked and asked to identify images irrelevant to me. My username was changed from "beaded Berry" to "buried," which is actually my name. I am frustrated that the usernames of other users were not altered. Please address these concerns promptly within 2 days. Thank you.

Dear members, I seem to have encountered an issue with signing in where it directs me to Facebook, which I do not use. I am trying to access my old profile under the username "beadedbarry" that was changed to "Barry." Despite adjusting settings, I am still unable to log in to anything other than a new Facebook account. When attempting to login, it indicates my email address is in use, which is correct as "[redacted]" Please assist me in resolving this matter promptly. Thank you.

Dear forum members, Earlier today, while I was working on updating my bio, the platform crashed unexpectedly with an error message that I cannot recall. When I attempted to log back in, a notification stated that my account had been suspended due to a violation of terms. I am perplexed by this suspension as I have always adhered to the community guidelines and never posted anything inappropriate. The only plausible explanation I can think of is that perhaps someone reported me unjustly. However, I fail to comprehend how this would warrant a complete ban without any prior warning or clarification. I have dedicated weeks to crafting a detailed bio, considering it a form of personal artistry. I kindly request assistance in reinstating my account, clarifying the reasons for its suspension, or allowing me access to retrieve and delete my content. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding. Best regards, Mia

Regarding my account details, I do not have a photo of myself but rather a man wearing a mask. Although I had previously included a slightly controversial statement in my profile, I had removed it before my suspension occurred. These are the only two aspects for which I could be held accountable. I recently logged back into OKCupid after a period of inactivity. Initially, I had no issues for the first day as I explored my matches without finding any potential interests. On the second day, I reciprocated interest with someone I liked who had also liked me back. We matched with over 90% compatibility, which left me feeling excited. After subscribing to their premium service, I was looking forward to a positive experience. However, on the morning of the third day, when I tried to log in, I discovered that my account had been suspended. Despite creating new accounts, they also faced the same fate. As a result, I have lost access to the site, including the messaging feature where mutual liking is required to view sent messages. This predicament coincided with recent updates to OKCupid's website, which removed certain features and cracked down on bot accounts. I suspect my suspension may have been a case of mistaken identity, possibly being flagged as a bot.

Hello, I am having trouble accessing my account with the email address [redacted] #1 - Login Issue: When entering my valid password, the website claims it is incorrect. I have not changed my password since joining OKCupid. #2 - Password Reset: After attempting to reset my password three times, I have not received the reset email in my Inbox or spam folder. #3 - Recaptcha: I am completing the image selection tasks correctly, but it keeps generating additional tasks endlessly, preventing me from submitting feedback via email. Please address and resolve these issues promptly. Thank you, Daniel

There is someone concerning on your website who I have reported to the police twice. However, I am still unable to access your website to address this issue. I have tried contacting you through multiple email accounts without success. Please call me at [redacted], as this is an urgent matter. I am disappointed by the lack of response in dealing with a reported individual on your platform, and I feel it is necessary for you to take action promptly. Thank you.

I used my email address [redacted] to sign up for a profile on your website. I selected the 19.99 per month account option out of the available packages. However, I wanted to test the site for only one month. To my disappointment, I noticed a charge on my debit card for another month without my approval. I am unhappy about this situation and I am requesting a refund to be issued to the card linked to my account. I intend to reach out to my financial institution for support with this issue, and I will also proceed to delete my account on your platform.

I had an account with OkCupid, but it has unexpectedly been deactivated. Despite trying for the past two days, I keep encountering errors indicating my account has been terminated. I am dissatisfied with the lack of available support. I would appreciate having my account reinstated so I can continue meeting new people. Additionally, I am requesting a complimentary month as compensation for the inconvenience caused.

I reached out to OKCUPID when I purchased a paid subscription and noticed a decrease in inquiries after subscribing. I informed them via email, and today when I tried to access the app, I was asked to either open an account or log in. Upon logging in, I received a message stating my account was suspended for violating the terms of use. I find this to be unethical behavior from OKCUPID. Since I signed up through Facebook, my email is not being recognized. My name is Bijan Dabiri. Legitimate businesses should have accessible contact options, which OKCUPID lacks. If I had known this would happen, I would not have signed up. I intend to request a refund and report this to the Better Business Bureau and the FTC regarding OKCUPID's questionable practices.

Hello, I apologize for my English. My account got suspended on the night of 04/09. On the morning of 05/09, I couldn't log in. I felt devastated not being able to talk to the people I met the day before and losing all those contacts. I paid for a premium account for 10 euros. I recall making a silly joke to a girl I was chatting with. It was meant as humor, and after she found it bad, she blocked me. We can't please everyone, can we? Please reinstate my account. I may have offended someone, but I assure you I will be more courteous and careful with my jokes. Being French, maybe my humor is sensitive at times. I recently left a toxic relationship and was fed up with Tinder's consumerism. OkCupid was a game-changer; I met some great girls. This app is crucial to me, and I don't need a refund, just access to my account. Please restore my account as it means a lot to me. I am serious about this request. I prefer to maintain a low profile on Facebook; I created an account only for OkCupid, but it is me in the picture. I am a musician and a pianist. Feel free to listen to my music here: [redacted] Yours sincerely, Silvio Mascaro PS: I logged in using a Facebook account.

I recently joined OkCupid and used the service for less than a week. I made sure to post appropriate photos and created a greeting that was not offensive in any way. I did not share my phone number or email on my profile and have not initiated contact with anyone beyond a few "likes." I believe there has been a misunderstanding, and my account should not have been suspended. I would appreciate it if you could clarify which term of service I may have unknowingly violated. I feel unfairly treated, and this has impacted my reputation.