Hi! I'm made a mistake. * hours ago I bought a graphics card and have now realized I wa...

GetHuman-cyanleal's customer service issue with Newegg from November 2018

Help with my Newegg issue
The issue in GetHuman-cyanleal's own words
Hi! I'm made a mistake. * hours ago I bought a graphics card and have now realized I want a different one. I never checked for a return policy because my experience involved being able to cancel orders before they ship. This product has a non-refundable policy :( Is there ANYTHING that can be done??? I want to buy a different graphics card for the same price!

GetHuman-cyanleal did not yet indicate what Newegg should do to make this right.

How GetHuman-cyanleal fixed the problem
Tried neweggchat service again and the representative assisted me kindly. The unchangeable purchase policy was overridden but it could have been a combination of luck. Like how the order hadn't been shipped yet, how I asked kindly, and that the representative might have gone out of their way to make a customer happy despite company policy. I hope there wasn't any issues for them.
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Newegg

Customer service issue
Reported by GetHuman-cyanleal
Nov 8th, 2018 - 3 years ago
Fixed
GetHuman-cyanleal shared how to fix
Seen by 20 customers so far
Similar issue to 126 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-cyanleal started working on this issue
Nov 8th, 2018 5:20am
GetHuman-cyanleal confirmed the issue is fixed. Hooray!
Nov 8th, 2018 1:15pm
GetHuman-cyanleal confirmed the issue is fixed. Hooray!
Nov 8th, 2018 1:16pm

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