I bought Neutrogena Rapid Wrinkle repair Retinol cream for the face and eyes. I've been...

GetHuman6120637's Complaint issue with Neutrogena from May 2021

Help with my Neutrogena issue
First: share to improve GetHuman6120637's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman6120637 may need:
Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman6120637's own words
I bought Neutrogena Rapid Wrinkle repair Retinol cream for the face and eyes. I've been using it for about * month and has burned my face's skin horribly. I feel like I had my face with sand, because my skin is all bent and dry. Never before have I dyed an allergic reaction with his creams. Try to return it but they didn't get them to me because they're used. It is regrettable because they are not cheap. There is anyway can I return it ? Please advise .

GetHuman6120637 did not yet indicate what Neutrogena should do to make this right.

How GetHuman6120637 fixed the problem

We are waiting for GetHuman6120637 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Neutrogena's attention and get better help faster. Tap below to get started.
Having Neutrogena issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman6120637
May 27th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 20 others
0 customers following this


GetHuman6120637 started working on this issue
May 27th 11:08pm