I tried to purchase online via nuetrogena.com. I already filled in my payment details...

GetHuman-shielaly's customer service issue with Neutrogena from November 2018

31 similar
0 following
Help with my Neutrogena issue
First: share to improve GetHuman-shielaly's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-shielaly's next move: talk to Neutrogena again when they open.
Neutrogena's call center is closed now. We will send GetHuman-shielaly a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-shielaly may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-shielaly's own words
I tried to purchase online via nuetrogena.com. I already filled in my payment details. On the final step, iclicked confirm inorder to purchase. I got an error message saying i need to check the payment details so I went back to review and tried to confirm my payment again. So I end up not purchasing. Early in the morning I received * sms from my card company stating that I purchased form J&J Neutrogena amounting to (..). In the morning I called the bank company they told me I was charged *TIMES. Yes. *TIMES. I didn’t receive any notification, emails, messages, NOTHING. Why bill me if there’s an error message?? PLEASE REPLY. I HAVE BEEN EMAILING NEUTROGENA.
GetHuman-shielaly did not yet indicate what Neutrogena should do to make this right.
I have an issue with Neutrogena too
How GetHuman-shielaly fixed the problem
We are waiting for GetHuman-shielaly to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Neutrogena's attention and get better help faster. Tap below to get started.
Having Neutrogena issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-shielaly fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-shielaly
Nov 29th, 2018 - 9 mons ago
I have an issue with Neutrogena too
Not resolved
Seen by 8 customers so far
Similar issue to 31 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-shielaly started working on this issue
Nov 29th, 2018 5:27am