I tried to purchase online via nuetrogena.com. I already filled in my payment details...

GetHuman-shielaly's customer service issue with Neutrogena from November 2018

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The issue in GetHuman-shielaly's own words
I tried to purchase online via nuetrogena.com. I already filled in my payment details. On the final step, iclicked confirm inorder to purchase. I got an error message saying i need to check the payment details so I went back to review and tried to confirm my payment again. So I end up not purchasing. Early in the morning I received * sms from my card company stating that I purchased form J&J Neutrogena amounting to (..). In the morning I called the bank company they told me I was charged *TIMES. Yes. *TIMES. I didn’t receive any notification, emails, messages, NOTHING. Why bill me if there’s an error message?? PLEASE REPLY. I HAVE BEEN EMAILING NEUTROGENA.
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Neutrogena

Customer service issue
Reported by GetHuman-shielaly
Nov 29th, 2018 - 9 mons ago
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Seen by 8 customers so far
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Timeline
GetHuman-shielaly started working on this issue
Nov 29th, 2018 5:27am