I made an order of three products on black Friday* naturals brightening daily cream wit...

GetHuman-kirungiv's customer service issue with Neutrogena from November 2018

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The issue in GetHuman-kirungiv's own words
I made an order of three products on black Friday* naturals brightening daily cream with SPF, naturals pore scrub and rapid clear oil eliminating cleanser. After filling in the billing and shipping address as well as payment. It said there was an error and that I had to recheck my address*payment details. I reconfirmed they were correct but it still brought the same pop up. I can not to see an order purchase YET my card was billed for the items. I would like my items shipped to my address with the black Friday promotion deal inclusive as soon as possible.
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Neutrogena

Customer service issue
Reported by GetHuman-kirungiv
Nov 27th, 2018 - 9 mons ago
I have an issue with Neutrogena too
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Seen by 6 customers so far
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Timeline
GetHuman-kirungiv started working on this issue
Nov 27th, 2018 8:41pm
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Nov 27th, 2018 8:42pm