I made an order of three products on black Friday* naturals brightening daily cream wit...
GetHuman-kirungiv's customer service issue with Neutrogena from November 2018
Help with my Neutrogena issue
GetHuman-kirungiv's next move: talk to Neutrogena when they open.
Neutrogena's call center is closed now. We will send GetHuman-kirungiv a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-kirungiv may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-kirungiv's own words
I made an order of three products on black Friday* naturals brightening daily cream with SPF, naturals pore scrub and rapid clear oil eliminating cleanser. After filling in the billing and shipping address as well as payment. It said there was an error and that I had to recheck my address*payment details. I reconfirmed they were correct but it still brought the same pop up. I can not to see an order purchase YET my card was billed for the items. I would like my items shipped to my address with the black Friday promotion deal inclusive as soon as possible.
GetHuman-kirungiv did not yet indicate what Neutrogena should do to make this right.
I have an issue with Neutrogena too
How GetHuman-kirungiv fixed the problem
We are waiting for GetHuman-kirungiv to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.