My account: *****@***.com, was hacked by someone in Argentina, I managed to just recove...

GetHuman-alixtran's customer service issue with Netflix (UK) from October 2018

20 views | 95 similar | 0 following
Help with my Netflix (UK) issue
First: share to improve GetHuman-alixtran's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-alixtran's next move: call Netflix (UK).
The best way to get your problem resolved is to tap the button below to start calling Netflix (UK). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-alixtran may need:
Who made the purchase and Email address associated with the booking
The issue in GetHuman-alixtran's own words
My account: *****@***.com, was hacked by someone in Argentina, I managed to just recover my account through your live chat. Most importantly of all is the security of your systems, you have absolutely dismal security how can it be allowed a new very foreign IP address logs into my account and manages to change everything on my account in the space of **minutes. How can you not have a red flag on that, how many times out of *** is that going to be legitimate probably never. Although I understand you had sent me emails, I was away in turkey on a contract. I'm currently on a debt management plan with StepChange. I do not have money to splash on mobile roaming while working. All I'm asking for is the amount of membership I had at the time of the hacking to be added back to my account before I start paying for your subscription again. I hope you understand my frustration and we can work this out and have a good relationship in future.**Thanks,*Alix Tranter

GetHuman-alixtran did not yet indicate what Netflix (UK) should do to make this right.

How GetHuman-alixtran fixed the problem

We are waiting for GetHuman-alixtran to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Netflix (UK) customer problems.
How Do I Cancel My Netflix Uk Account?How Do I Dispute a Charge with Netflix Uk?How Do I Recover My Netflix Uk Account?
Do you have a customer issue as well?
We can help you get Netflix (UK)'s attention and get better help faster. Tap below to get started.
Having Netflix (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-alixtran fixes it.
This email address isn't valid

Netflix (UK)

Customer service issue
Reported by GetHuman-alixtran
Oct 12th, 2018 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 95 others
0 customers following this


GetHuman-alixtran started working on this issue
Oct 12th, 2018 5:07pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians