Tstat not starting unit keep saying cooling in * hours nest tstat

GetHuman632079's customer service issue with Nest from April 2018

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The issue and preferred resolution, in GetHuman632079's own words:
The problem I ran into: Tstat not starting unit keep saying cooling in * hours nest tstat
I trust that Nest will make this right and come up with a resolution that is fair.
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Nest

Customer service issue
Reported by GetHuman632079
Apr 26th, 2018 - 3 mons ago
I have an issue with Nest too
Not resolved
Seen by 3 customers so far
Similar issue to 324 others
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Timeline
GetHuman632079 started working on this issue
Apr 26th 7:23pm