How do I get support for my Nest devices?

Introduction

Do you need help with a Google Nest device? Use the Support page to get the info you want or the community forum to post questions. We also wrote a step-by-step guide on how to use the Support page to get assistance with your Nest device. Follow our step-by-step guide to get the support that you need.

Go to Google Nest's Support Page

Use this link:

https://support.google.com/googlenest/gethelp?hl=en

You'll be taken to the "What Can We Help With" page. Choose a Nest product and describe your problem to start getting support.

Choose a Nest Product You'd Like Help With

Use the dropdown menu to see the list of Nest devices you'd like help with. Select the product and go to the next step.

For example, we'll use Nest Secure as our device. Select Nest Secure.

Type in Your Issue

Enter the issues you're having with your Nest Secure device in the Tell us what we can help with the field.

For example, you want to know how to customize the Nest Secure device. Enter "how to customize Nest Secure".

Click Next

You'll find a list of options to best describe your issue. Select the best option. In this example, we'll choose General Inquiry.

Tap Next Step

Select a Resource

In the next step, you'll see a list of resources about your Nest device. If you see the resolution in the Resources page, click on it. If you don't find what you're looking for, click Next Step.

Select a Contact Option

You can select this option if you don't find the information you're looking for. Do you want to get a call from Google or do you want to message a Google Advisor? Your choice. In this example, we will select Get a Call.

Select Get a Call

Enter the Required Field

You'll need to provide Google with your personal information. Enter your first and last name, email address, phone number, the region you're from and the issue you're having.

Click Call Me

Wait for Google to call you.

Select Message a Google Advisor

Use this option if you don't want Google to call you. You'll be taken to another page if you select Message a Google Advisor.

Use the Chat Box

Enter your name and email address, and describe your issue.

Click Submit

Follow the on-screen instructions on how to get Support with your Google Nest device.

Post to the Help Community

If you need more help, go back to the Support page, scroll down and tap Post to the help community.

Start Exploring the Community

You can search for the device you'd like support with or browse the product forums. You can also join a conversation or browse posts.

Conclusion

Are you still having problems with your Google Nest device? If you're still having issues, you can always report it to Google. Use the Issue Tracker tool to send them feedback or report an issue. Just fill out the form and submit it to Google They will get back in touch with you the soonest possible time. Still having problems? Please don't hesitate to get in touch with Customer Support.