I got an email saying I missed a payment

GetHuman807471's customer service issue with Nelnet Loans from June 2018

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The issue in GetHuman807471's own words
The problem: I got an email saying I missed a payment
GetHuman807471 did not yet indicate what Nelnet Loans should do to make this right.
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Nelnet Loans

Customer service issue
Reported by GetHuman807471
Jun 25th, 2018 - 5 mons ago
I have an issue with Nelnet Loans too
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Seen by 2 customers so far
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
GetHuman807471 started working on this issue
Jun 25th 8:53pm