My subscription is active yet when I try and play music, five seconds in a pop up shows...

GetHuman-cruzanjo's customer service issue with Napster from June 2018

Help with my Napster issue
My subscription is active yet when I try and play music, five seconds in a pop up shows up telling me I need to reactivate my subscription. What can I do? This happened once before and I had to restart one of my programs and I don’t remember which one
I trust that Napster will make this right and come up with a resolution that is fair.
Help with my Napster issue
How GetHuman-cruzanjo fixed the problem:
Go to settings on Napster app and restore purchase
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Napster

Customer service issue
Reported by GetHuman-cruzanjo
Jun 24th, 2018 - 2 mons ago
I have an issue with Napster too
Fixed
GetHuman-cruzanjo shared how to fix
Seen by 7 customers so far
Similar issue to 72 others
0 customers following this
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Timeline
GetHuman-cruzanjo started working on this issue
Jun 24th 10:37pm
GetHuman-cruzanjo indicated the issue is not fixed yet.
Jun 25th 11:45pm
GetHuman-cruzanjo indicated the issue is not fixed yet.
Jun 25th 11:47pm
GetHuman-cruzanjo indicated the issue is not fixed yet.
Jun 25th 11:47pm
GetHuman-cruzanjo indicated the issue is not fixed yet.
Jun 25th 11:47pm
GetHuman-cruzanjo confirmed the issue is fixed. Hooray!
Jun 25th 11:51pm