MY POINTS IS REFUSING TO CREDIT ME BONUS POINT

GetHuman1971515's customer service issue with MyPoints from January 2019

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The issue in GetHuman1971515's own words
I was sent a bonus e-mail from MyPoints on ********. Donate $** to Shriners Hospitals and get **** bonus points. I did that. I waited over ** days to get my points and I have been in contact with MyPoints. I sent them the donation receipt attachment and I cut and pasted the response from Shriners. MyPoints is refusing to give me my **** points because I don't know how to do a screen shot of the e-mail. I provided them with all the proof they need and I am being penalized because I am a senior citizen with very little computer knowledge. I had also responded to another bonus e-mail where I donated to The Nature Conservatory and I provided MyPoints with the exact same type of proof and I WAS credited my bonus points. Yet, they are refusing to do the same for the Shriner's donation. This is not fair to me.
GetHuman1971515 did not yet indicate what MyPoints should do to make this right.
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MyPoints

Customer service issue
Reported by GetHuman1971515
Jan 15th, 2019 - 9 mons ago
I have an issue with MyPoints too
Not resolved
Seen by 9 customers so far
Similar issue to 208 others
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Timeline
GetHuman1971515 started working on this issue
Jan 15th 8:17pm