MyPoints Customer FAQ

If you're unable to see your points for redemption, first ensure you're logged into the correct MyPoints account. Points can also take some time to update based on your recent activities. If you believe your points are missing or not credited accurately, it may be due to pending offers or transactions. Please check your account activity for any discrepancies.

If you're seeing a message that your account is deactivated, it may affect your ability to check the status of your reward. The processing time for rewards is typically 2 to 3 days, but it can take up to 10 business days. We recommend reviewing your account details or checking if there are any notifications related to your account status. For the most current contact information regarding account issues, there's a link right here on this page you are viewing.

It can take up to 10 business days to process and deliver online gift cards after redemption. For physical gift cards, the delivery time is typically 2-4 weeks. If this time frame has passed and you still have not received your gift card, please check your email, including your spam folder, for any updates.

If your MyPoints account has been deactivated when trying to log in, it could be due to inactivity over a long period, violation of the terms of service, or a temporary security issue. If it's because of inactivity, MyPoints generally deactivates accounts that have been idle for more than 6 months. If you believe it's a mistake, we recommend checking the email associated with your account for any notifications or messages from MyPoints. If you didn't receive an email or if the email doesn't explain the situation, use the 'Contact Us' link on this page for the most up-to-date contact information for MyPoints. They will assist in understanding and potentially resolving the issue.

To update your email address on MyPoints, log in to your account, navigate to your account settings, and look for a section related to personal information or account details. Here, you should be able to edit your current email address and input your new one. Once you've done that, make sure to save your changes. If for some reason this doesn't work, there is a link with the most up-to-date contact information here on this page. Please note, for security purposes, never share your login credentials or personal details such as an email address publicly. Be sure to do these changes privately using your own device.