I am attempting to cancel my membership with MoviePass from the app. While accessing t...

GetHuman976744's customer service issue with MoviePass from August 2018

Help with my MoviePass issue
The issue in GetHuman976744's own words
I am attempting to cancel my membership with MoviePass from the app. While accessing the account information link, the app won't allow you to click on the cancel membership button. It is grayed out and I have contacted them several times in order to fix the problem. They claim it has been fixed but it still won't allow me to click the cancel button. I've attempted to call and the voice message says they are experiencing extremely high call volumes and to call back, system hangs you up. I'm trying to go about doing this the right way but moviepass is making it very difficult. They are drafting money from my account in which I can no longer afford. Please advise
GetHuman976744 did not yet indicate what MoviePass should do to make this right.
I have an issue with MoviePass too
How GetHuman976744 fixed the problem
I sent an email through their MoviePass app along with my contact information and asked them to cancel the membership since I couldn’t do it from my end. They said the have taken care of cancelling it but I won’t know for sure until the billing cycle which is aug **th. I’ll keep you posted if this really worked.
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MoviePass

Customer service issue
Reported by GetHuman976744
Aug 10th, 2018 - 7 mons ago
I have an issue with MoviePass too
Fixed
GetHuman976744 shared how to fix
Seen by 9 customers so far
Similar issue to 2393 others
0 customers following this
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Timeline
GetHuman976744 started working on this issue
Aug 10th, 2018 7:41pm
GetHuman976744 confirmed the issue is fixed. Hooray!
Aug 10th, 2018 10:18pm
GetHuman976744 confirmed the issue is fixed. Hooray!
Aug 13th, 2018 11:19pm