I am trying to cancel my subscription. In the terms of agreement I have to send them a...

GetHuman837620's customer service issue with MoviePass from June 2018

Help with my MoviePass issue
The issue in GetHuman837620's own words
I am trying to cancel my subscription. In the terms of agreement I have to send them an e-mail (LOL) or use my app. There is no e-mail for customers and the app doesn't recognize my sign in information. If I can't get this resolved through Movie Pass, I will contact my credit card company and have them settle this.*Thank you.*Sylvia Barocas
They want an e.xplanation as to why I want to cancel. It should not make any difference why.!*I am having the credit card company stop the deduction after the current cycle. That's how I'm fixing it
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MoviePass

Customer service issue
Reported by GetHuman837620
Jun 30th, 2018 - 10 mons ago
I have an issue with MoviePass too
Fixed
Seen by 6 customers so far
Similar issue to 1117 others
0 customers following this
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Timeline
GetHuman837620 started working on this issue
Jun 30th, 2018 9:08pm
GetHuman837620 shared this issue with others over email
Jun 30th, 2018 9:11pm
GetHuman837620 shared this issue with your circles on Google+
Jun 30th, 2018 9:11pm
GetHuman837620 confirmed the issue is fixed. Hooray!
Jul 1st, 2018 1:50pm