I became a Moviepass member a few weeks ago and installed the app successfully on my ol...

GetHuman649372's customer service issue with MoviePass from May 2018

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The issue in GetHuman649372's own words
I became a Moviepass member a few weeks ago and installed the app successfully on my old Android phone. This old phone just died, and I installed the Moviepass app on my new Motorola Moto g*s plus. When I tried to sign in, however, an "Unauthorized device" message appeared on the bottom of the sign in screen, and I could not sign in. Obviously, this is preventing me from using your service, which is not making me happy. Please help resolve this issue quickly, or I will have to cancel your service. Thank you.
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MoviePass

Customer service issue
Reported by GetHuman649372
May 2nd, 2018 - a yr ago
I have an issue with MoviePass too
Not resolved
Seen by 3 customers so far
Similar issue to 4013 others
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Timeline
GetHuman649372 started working on this issue
May 2nd, 2018 2:38pm
GetHuman649372 shared this issue with others over email
May 2nd, 2018 2:40pm