Hello I am a long time motel * costumer who is highly upset! I have paid * nights at th...

GetHuman-waltonse's customer service issue with Motel 6 from August 2018

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The issue in GetHuman-waltonse's own words
Hello I am a long time motel * costumer who is highly upset! I have paid * nights at the motel * (*** Airport Frwy) in Euless, Tx....I have paid $*** for the worst service I've ever experienced!!!! The first night I spent there my sink was stopped up with a terrible odor to where I couldn't even wash my face or brush my teeth! I went to the front office to change rooms and they told me that they were booked and had reservations pending and couldn't move me! I let that slide! Then my checkout says ** noon, but then I get a real loud banging and knocking at my door waking me up at **am from housekeeping asking if I'm checking out or not! Im here for work and relaxation and paying for a noon checkout to be waking up by banging at my door at **am...I then again went to the front office and the manager Jesus said that there's nothing he could do as he laughed about the situation! He wasn't able to give me an adjustment because he couldn't do it in the office as a manager Wich was a total lie! I've been a ** year costumer! Again I let it slide! He moved me the next day after check-out,,and against my better judgement I paid for another night! I then went to the office that night to let the *rd shift know what happened and to let the house keeping know to not beat on my door that early again! He apologized and left a note... And what do you know! The very next morning at **:**am beating on my door waking me up before work again! And this so called manager Jesus says there's nothing he can do! I was staying another night, but I'm packing my things and writing you this while I should be sleep in the room I paid for until noon!! But I'm headed to another Hotel ASAP!!!! This is the worst experience I've ever experienced! With the worst so call manager (Jesus) I've ever met! I need someone to contact me ASAP! Because I am HIGHLY UPSET do to this matter!!!!

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Motel 6

Customer service issue
Reported by GetHuman-waltonse
Aug 26th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 802 others
0 customers following this


GetHuman-waltonse started working on this issue
Aug 26th, 2018 4:35pm

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