My name is John Obryan, i recently stayed at Motel * in Shepherdsville, KY with my fian...
GetHuman-tonyobry's customer service issue with Motel 6 from August 2018
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The issue in GetHuman-tonyobry's own words
My name is John Obryan, i recently stayed at Motel * in Shepherdsville, KY with my fiance and our two children ages four and one, from August *th until August **th. I left for a while, leaving my family in the room Thursday morning. Early Thursday morning my children were sleeping and my fiance was changing her clothes, housekeeping (a man) knocked on the door said "housekeeping" , opened the door and walked in on her getting dressed. My fiance told them we didnt need housekeeping repeatedly they insisted it had to be done and they had to come inside the room. Due to this I had her latch the door behind me when i left the following morning. Around ** am Friday is when the real issue began. I want to make sure you understand she locked and LATCHED the door so they wouldnt interrupt my family again. My fiance woke up to someone opening the door and beating the door on the latch, screaming, and flickering the lights on and off. Our children were absolutley horrified and so was she. She told them she would be there after she calmed the children down and she also wanted to be sure it wasnt someone that was trying to break in, but they continued screaming, banging the door on the latch and flickering the lights. She went up to the door and asked the man to remove his hand from the doorway so she could unlatch the door. When she did she saw a few men standing at the door. She began to ask what was wrong because it seemed like the building was on fire or some kind of emergency, he cut her off and began yelling at her. He said, "Why wouldnt you answer the door or the phone? We have been beating on this door since *am so housekeeping could clean the room." She was stammering and still confused when he cut her off again and still yelling at her, "You check out today right?" she said "I thought it was booked until Saturday." (we didnt but she thought we had). He yelled, " No you leave today. Check out is in ** minutes, you need to get your stuff and leave." She asked if we could stay anpther night and he shouted at her that she was not welcome there. He told her again to get her stuff and leave and walked away. She shut the door and called me right away, crying and telling me everything that happened to her. After we got off of the phone, she began to pack up, get the kids ready and began taking bags to the car. All of the men beating the door hovered around the doorway and almost every time asked how long she was going to be or asked if she was finished yet. She finally left and has been shaken up ever since. They terrified my * small children and her, yelled at her like a child and was utterly rude. I saw all of the cameras in the hallway, I know they caught what they put my family through. I paid over one hundred dollars for what? To have my family go through something like that. I dont know if this is the first time you have heard of this happening but something must be done. I need someone to contact me as soon as possible, i need this resolved somehow. That was humiliating, disgraceful, and extremely uncalled for. If I cant get help here Im going to have to keep trying and trying until someone listens and takes this seriously. Please please help us.
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