Hello,*Today on Aug * I made a reservation at the Buena Park Knotts Berry Farm Location...

GetHuman969783's customer service issue with Motel 6 from August 2018

686 similar
0 following
Help with my Motel 6 issue
First: share to improve GetHuman969783's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman969783 to get a Motel 6 rep on the line!
Always use the GetHuman Phone tocall Motel 6. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman969783's own words
Trying to check in ... Hello,*Today on Aug * I made a reservation at the Buena Park Knotts Berry Farm Location. (Valley View St, Buena Park, CA, *****). My confirmation number was ****M*****. When I arrived around * to check in, the front desk lady told me I was on the 'do not rent' list because i allegedly smoked marijuana in a room during my stay on Aug *. This cannot be true because I don't smoke marijuana! Only cigarettes. And every time I've reserved a room here it was a smoking room. The front desk lady was UNABLE to provide me with ANY form of management contact information. She could not print out anything for me saying i was on the 'do not rent' list or give me any additional information on why and who authorized this to happen because it was clearly a mistake. I am outraged, as a loyal customer, that I wasted my time energy and gas to come to this Motel * only to be turned down and brushed off for no legit reason* AFTER i already made a reservation online. No one notified me that I was on such list and I still feel like someone had to have a mistake somewhere because I don't smoke marijuana! This was a huge inconvience and disappointment to my night. I hope coorprate or guest relations is able to fix this problem and provide me with an explanation as to why I was unjustly banned, along with some sort of hospitality because the front desk lady didn't do either. I was left to look up cooperate info myself and now I'll be having to spend my money else where just to sleep tonight. Really a huge inconvience! I was treated very unfairly upon my check in on Aug * and Im not sure why but I would like an explanation provided to me. I am still very unsatisfied with the results of that night. If someone could email me back I would greatly appreciate it. I want to feel like my feedback matters to a company who I've spent so much money on and still do. I will continue to pursue this issue until it is resolved! I was very disappointed with the service i recieved.*Jasmine
It was especially frustrating because I don't smoke!
GetHuman969783 did not yet indicate what Motel 6 should do to make this right.
I've used motel * multiple times over the years.
I have an issue with Motel 6 too
How GetHuman969783 fixed the problem
We are waiting for GetHuman969783 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Motel 6's attention and get better help faster. Tap below to get started.
Having Motel 6 issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman969783 fixes it.
This email address isn't valid

Motel 6

Trying to check in at Motel * Buena Park
Customer service issue
Reported by GetHuman969783
Aug 9th, 2018 - a yr ago
I have an issue with Motel 6 too
Not resolved
Seen by 6 customers so far
Similar issue to 686 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order Confirmation Number
Date of Birth
Email on Account
Phone Number
Name of Account Holder
Billing Address
Address of Motel 6
GetHuman969783 started working on this issue
Aug 9th, 2018 6:33am