Does Molina Healthcare offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Molina Healthcare below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Molina Healthcare phone number to document the phone system.
Here is how our research team describes the way the Molina Healthcare phone system greets you: For providers, press 1. For member services, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 for the operator.
Below are some clips we've found from Molina Healthcare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling the corporate office of Molina Healthcare.
If you're a provider, press one. For member services, press two.
To hear the choices again Please enter your two digit state code."
Excerpt from a call with Molina Healthcare
Thursday, October 24, 2024 6:23 PM
The first phone menu
"Thank you for calling the corporate office of Molina Healthcare.
If you're a provider, press one.
For member services, press two."
Excerpt from a call with Molina Healthcare
Tuesday, May 14, 2024 11:03 AM
What are the hours and when should I call?
Molina Healthcare operates the call center for this 888-562-5442 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 382 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Molina Healthcare call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Molina Healthcare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Molina Healthcare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Molina Healthcare is Sunday.The most busy day to call is Tuesday, which averages 340% more phone calls by comparison.Again, this is based on a sample of 382 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Molina Healthcare is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Molina Healthcare staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Molina Healthcare
If you have time to do a bit of reading before you call Molina Healthcare, we recommend you read over some of our problem-specific articles.
Molina Healthcare is a renowned managed care organization providing healthcare services to low-income individuals and families, as well as individuals with disabilities. With a mission to enhance access to quality healthcare services, Molina operates health plans across multiple states, including Medicare and Medicaid programs. Their extensive network of healthcare providers ensures that members can access comprehensive medical, dental, behavioral health, and pharmacy services. Molina Healthcare is committed to improving the health outcomes of its members by focusing on preventive care, chronic disease management, and personalized care coordination. With a patient-centered approach, Molina strives to deliver affordable, high-quality healthcare services, ensuring that vulnerable populations receive the care they need to live healthier lives.
Yes, Molina Healthcare covers preventive services. As a healthcare provider, Molina recognizes the importance of preventative care in maintaining overall health and well-being. Preventive services include regular check-ups, immunizations, screenings, and early detection tests for various illnesses and conditions. These services help identify potential health issues before they become more serious, enabling timely intervention and reducing the risk of long-term complications. Molina Healthcare offers coverage for a wide range of preventive services to its members, ensuring access to essential preventive care. Members can consult their healthcare provider or refer to their policy documents for a detailed list of covered preventive services. Molina's commitment to preventive care underscores its dedication to supporting members' health and promoting proactive healthcare practices.
Molina Healthcare offers a wide range of health insurance plans to cater to the diverse needs of individuals and families. Their offerings include Medicaid and Medicare plans, as well as plans available through the Health Insurance Marketplace. Medicaid plans are designed for low-income individuals and families who meet certain eligibility criteria. Medicare plans include coverage for both medical and prescription drug benefits, providing comprehensive healthcare for seniors and individuals with disabilities. Molina Healthcare also participates in the Health Insurance Marketplace, offering various plans with different levels of coverage to meet the financial and medical requirements of individuals and families. With their extensive selection of plans, Molina Healthcare strives to ensure accessible and affordable healthcare options for all.
Click the link above to get answers to just about any Molina Healthcare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Molina Healthcare, and their purpose. Are any of these similar to the reason you are trying to call?
Finding doctor for medication: "I just need to find a doctor so I can get me some high blood pressure milk pills."
- From a call lasting 16m , Jul 2, 2024 3:02 PM
Information about why customers call Molina Healthcare is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Molina Healthcare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Molina Healthcare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Molina Healthcare agent. This phone number is Molina Healthcare's best phone number because 6,732 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-562-5442 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Molina Healthcare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Molina Healthcare has 1 phone number. It's not always clear what is the best way to talk to Molina Healthcare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Molina Healthcare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Molina Healthcare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.