Molina Healthcare Customer Service Issues

The doctor assigned to me was Dr. Fetty. He was involved in a CPS case related to my recently closed case. I believe his prior involvement with my son, who was taken from me, including the examination conducted without my presence, creates a conflict that hinders my trust in him as my healthcare provider. This trust issue is significant for me, and I am unable to overcome it.

Hello, I am Md Rafiul Karim. I have already enrolled in Obama Care for [redacted] and selected your HMO Silver Plan for myself and my three family members. However, I have encountered difficulties in making my first payment despite several attempts. I have been waiting for a response from your end for the last 15 days without success. Additionally, I am unable to make an online payment as I do not have an ID number. Could you please provide assistance on how I can proceed with my first payment? Thank you. Email: [redacted] Regards, Md Rafiul Karim Address: [redacted] Beechnut St Apt [redacted] Houston, TX 77[redacted]

I was assigned to PCP Dr. Kathy K. Keebaugh by Molina Healthcare, but I did not select her. I prefer Dr. Lauren Hohman, whom I have seen at the Farm Workers Clinic in Yakima, WA. Dr. Keebaugh is no longer employed, and her practice at Westside Medi Center is closed. I have ongoing treatments with Dr. Hohman and need to continue seeing her. I need Molina Healthcare to change my PCP to Dr. Hohman at the Farm Workers Clinic and process my current referrals for Physical Therapy and Gastroenterology. I am also requesting the same change for my son who was assigned to Dr. Keebaugh but should be under the care of Dr. Mackenzie Sigler at the same location. Please resolve this matter promptly.

After switching insurance to Molina, I needed a new pump. I was informed that Molina only covers Medtronic pumps, so I changed to Medtronic and paid $[redacted]. I was told I would get a $[redacted] refund upon returning the Tandem pump and that all necessary supplies would be [redacted]% covered. However, I received a bill for $[redacted] because the supplies are not covered. I am frustrated to find myself in a situation where I cannot afford supplies for the insulin pump once again.

Dear Molina Beneficiary Services, I am writing to address a concerning issue I have encountered with my Medicaid coverage. Recently, I was denied payment for sildenafil based on information from the Michigan Medicaid Provider Manual. However, the October 1, [redacted] version of the manual does not exclude medications for erectile dysfunction from coverage. This discrepancy has caused delay and distress for me, as your member handbook contradicts this information. I kindly request an update to accurately reflect the coverage policy. Your prompt attention to this matter is appreciated as I have already appealed the decision and am prepared for a State fair hearing if necessary. Sincerely, Joel H.

I was charged twice for my Molina Healthcare of New Mexico online payment on 12-27-[redacted]. I am struggling to get in touch with customer service by phone to address this issue. The double charge has caused my bank account to be overdrawn, making it crucial to resolve this promptly. I waited on hold for almost 40 minutes without any indication of when my call would be answered. A swift refund is essential, and the current customer service process is not meeting customer needs adequately.

I ceased using your insurance four months ago but continue to receive bills. Despite speaking with a representative last month to update my record, I received another bill. Today, I encountered difficulties reaching customer service and was placed on an extended hold twice, unable to resolve the issue. If the unwarranted billing continues, I will explore other insurance options when I return to the marketplace next month. Kindly update my record to show the policy was terminated on Sept. 30 and no claims were made. Furthermore, please inform healthcare.gov about this update. Best regards, Barry W. March 22, [redacted]

I made a payment to Molina Healthcare on April 5, [redacted]. I then tried to schedule an online doctor's visit but was declined due to lack of insurance coverage. I have not missed any payments, and I need to understand why my last payment from 4/5 has not been processed. I need my coverage to be active to see a doctor. Molina, please ensure my payment is processed and my health insurance coverage is reinstated promptly.

My family started with Molina on May 1 after switching from Premera. We are struggling to sort a few things out. 1) A provider named Abigail Bracken is listed as the Primary Care Physician (PCP) for both my wife and myself. We each need our own PCP in the network. Trying to change this, we receive a message saying our doctors are not accepting new patients, despite Molina showing them as open to new patients on the physician directory. We have tried for about 6 hours to fix this without success. 2) There seems to be a different identifier for the prescription plan than our Subscriber # or Member ID#. This detail is not on our insurance card. 3) Transferring our prescriptions to the CVS system has been challenging for us.

Hello, I signed up for coverage on April 14, [redacted], through Covered California and made a payment on the same day. The Reference # for the payment is ca[redacted][redacted]. On my Molina site, I can see my payment and Member ID [redacted]17. However, when trying to book an appointment with a doctor, they can't find me in their system. I've attempted to contact a representative but after waiting for 2 hours, the call disconnects each time. Covered California mentioned everything is fine on their end, and the issue must be with Molina. My name is Diana Uribe, and my date of birth is 05/09/[redacted]. I need help resolving this issue so I can schedule a doctor's appointment. Additionally, my husband is also covered under this policy, and his information needs to be cleared as well. Thank you, Diana Uribe

Logging into Molina Healthcare has been a frustrating experience due to recurring issues with security and password verification. Despite entering the correct credentials, the system continues to prompt for verification and password resets, leading to error responses and a waste of time. This login problem affects both desktop and mobile access, adding unnecessary stress. Improving the online login process could enhance efficiency and reduce the need for manual intervention in tasks like scheduling. I hope these concerns are addressed by the web administrator to benefit all Molina members.

I recently received approval for insurance and promptly paid my premium. However, I then received an email from MolinaMississippi a week later indicating that my application is under review and prompting me to create an online account on their website. I am unable to locate an ID number to complete the account setup. My name is Sean H. and I am located in DeSoto County, Mississippi. - What criteria is my application review based on? - Can you confirm that the payment I made has been received and allocated correctly? - Could you provide me with my current ID number for the online account setup? Thank you for your assistance.

My son, who has a mental impairment, signed a paper allowing insurance to contact me. He tried to set up his Molina patient portal but used an old email address. He can't remember his username or password. He also lost his flex card. When I enrolled him, he was supposed to have the Molina dual plan, but he only has state Medicaid. I need to switch his doctor to Dr. V. When I contacted tech support, the language barrier made it difficult to understand. I am hoping for assistance to resolve these issues so that we can schedule online appointments with a nurse to renew our prescriptions. I also need information on when the flex card can be refilled and what it covers. Thank you.

I called regarding a family member and spoke with a lady named Sherry. Unfortunately, my experience was unpleasant as she was rude and unhelpful. When I requested her name, she declined and disconnected the call. This is not the first time I have encountered this issue when contacting Molina. It would be beneficial for Molina to improve their customer service. Hiring individuals who are willing to assist members would enhance the overall experience.

My girlfriend, recently completing her chemo and radiation for lung cancer, urgently needs an MRI to monitor potential brain metastasis. Despite two and a half weeks passing, Molina Health Care has not approved the MRI, crucial given the aggressive nature of small cell cancer. The delay is causing immense anxiety for us as quick action is necessary to make informed decisions for her protection. Waiting for approval feels unbearable, adding to the distress of her diagnosis and treatment. How do we fast-track the approval process for her MRI in this critical situation?

Hello, I am Bianca, a 29-year-old African-American woman with sickle cell disease. The impact of the illness on my teeth and overall dental health has been significant. I am struggling with inadequate dental care as my insurance does not cover it, leading to worsening dental issues over time. Despite my efforts over the past 6 months to persuade my insurance to assist with the costs, they remain steadfast. The condition of my teeth has deteriorated to the point where hospitalization may be necessary. This is my final resort, and any assistance in this matter would mean a great deal to me. The smallest progress could greatly improve my well-being, and I am grateful for any support offered. The more my dental health declines, the deeper my struggle with depression becomes. Your help would be immensely appreciated.