I cannot get into minecraft, as soon as I try to get past the launcher an error pop up...

GetHuman-dsandres's customer service issue with Mojang from November 2018

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The issue in GetHuman-dsandres's own words
I cannot get into minecraft, as soon as I try to get past the launcher an error pop up appears saying that it was *unable to create directory. fire*hurt*.ogg *This has been going on since summer and I cannot figure out what the issue is. I've uninstalled and reinstalled, I even went to see if it was an issue with my computer but everything else works perfectly fine, I can play other games, I just cannot play minecraft and I'm getting extremely frustrated
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Mojang

Customer service issue
Reported by GetHuman-dsandres
Nov 28th, 2018 - 9 mons ago
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GetHuman-dsandres started working on this issue
Nov 28th, 2018 4:23am