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Mojang Customer FAQ

Top Answers & How-to Guides

How do I Contact Mojang Customer Service?

The question we are asked most often is about how to talk to Mojang customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any parental controls available in Minecraft?

Yes, Minecraft offers various parental control options to ensure a safer gaming experience for younger players. Parental controls can...
Ask any question you have about Mojang customer service, get an answer now.

Recent Mojang Customer Questions

How do I get a cape in Minecraft for free?

Free capes in Minecraft are generally given out during special events or for specific achievements. Occasionally, Mojang may grant capes for participating in conventions like Minecon or for migrating your Mojang account to a Microsoft account. Keep an eye out for official announcements from Mojang for opportunities to earn a cape.
Asked Jul 28, 2024 8:01 AM

I need documentation for commands in minecraft 1.20.5

Minecraft documentation and command help are usually provided through the in-game /help command as well as online Minecraft communities. While version 1.20.5 doesn't appear to exist at the time of this writing, you can typically find documentation for the current and past versions of Minecraft on Minecraft’s official website, in the Minecraft Wiki, and within Minecraft-focused online forums. There, you'll find information on syntax, command arguments, examples and details on what the commands do. Remember, command usage in Minecraft can change between versions, so it's key to find documentation specific to your version.
Asked Jun 13, 2024 5:27 AM

The game crashed whilst exception in server tick loop Error: java.lang.OutOfMemoryError: Java heap space

This error typically occurs when your device runs out of memory while running Minecraft. It's often associated with not allocating enough RAM to the game. If you're running a Minecraft server, you can deal with this error by increasing the amount of RAM you've allocated to your server. If you're playing a single-player game, you can increase the RAM allocated through the Minecraft launcher. It's also important to ensure that your device has enough free memory and meets the recommended requirements for running Minecraft. Always remember to save your game frequently and restart the game or your device periodically to clear the memory. Please be mindful not to allocate too much of your system's memory to Minecraft, as other software and applications also need memory to run efficiently.
Asked Apr 18, 2024 11:17 AM

The game crashed whilst mouseclicked event handler Error: java.lang.OutOfMemoryError: Java heap space Code de sortie : -1

The "java.lang.OutOfMemoryError: Java heap space" error typically occurs when Minecraft runs out of memory. This often happens because the game doesn't have enough RAM allocated to it. You can solve this problem by increasing the amount of RAM allocated to the game. To do this, you need to open the Minecraft Java launcher, navigate to the Installations tab, click on the More Options section under your preferred installation, and in the 'JVM Arguments' box, modify the value '-Xmx2G' to increase the memory allocation. The '2G' means 2GB of RAM is allocated, so you can change it based on your system's available memory, for example, to '-Xmx4G' for 4GB. Be careful not to allocate more RAM than your computer has available.
Asked Apr 17, 2024 6:55 PM

How do I add furniture for Minecraft

In Minecraft, furniture isn't available as standalone items but can be created using different in-game blocks and items. For example, a chair can be built using stairs and signs, or a bed using wool and wood. There are numerous online tutorials that can teach you how to build different types of furniture. Alternatively, you can also use a custom add-on or mod such as "MrCrayfish's Furniture Mod" to add a variety of furniture in the game. Make sure to install such mods only from official platforms to avoid security issues. Remember modding is not officially supported by Mojang, proceed at your own risk.
Asked Apr 6, 2024 11:22 AM

Help me with my Mojang customer service issue

Compatibility

Can I play Minecraft on multiple devices?

Yes, you can play Minecraft on multiple devices. Minecraft is available on various platforms, including consoles, computers, and mobile...

Can I transfer my Minecraft world to another device?

Yes, you can transfer your Minecraft world to another device. To do this, you need to locate your Minecraft world files on the device...

Can I play Minecraft with my friends on different platforms?

Yes, you can play Minecraft with your friends on different platforms. Minecraft supports cross-platform play between various devices,...

Internet Connection

Do I need an internet connection to play Minecraft?

Yes, an internet connection is required to play Minecraft. Initially, the game needs to be downloaded and installed, which can only...

System Requirements

What are the system requirements for Minecraft?

The system requirements for Minecraft are relatively modest, allowing players to enjoy the game on a wide range of devices. For the...

Offline Play

Is there a way to play Minecraft offline?

Yes, it is possible to play Minecraft offline. Minecraft offers an offline mode that allows players to enjoy the game without an Internet...

Minecraft Realms

What is the Minecraft Realms service?

The Minecraft Realms service is an online subscription-based hosting platform provided by Mojang. It allows players to create and manage...

Parental Controls

Are there any parental controls available in Minecraft?

Yes, Minecraft offers various parental control options to ensure a safer gaming experience for younger players. Parental controls can...
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