Cordial greeting, I was trying to make the purchase of the Java Edition game and when e...
GetHuman-manazaal's Dispute a Charge issue with Minecraft from December 2019
Help with my Minecraft issue
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Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-manazaal's own words
Cordial greeting, I was trying to make the purchase of the Java Edition game and when entering my card information an error appeared, but the value of the game was debited from my card and the purchase record is in my bank.**And I have not received any email from Mojang confirming the purchase or a link to download the game, in addition, when I enter my Mojang account from the page, it says that I have not bought the game and directs me to make the payment again.
GetHuman-manazaal did not yet indicate what Minecraft should do to make this right.
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How GetHuman-manazaal fixed the problem
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Please help with my Minecraft issue
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