Cordial greeting, I was trying to make the purchase of the Java Edition game and when e...

GetHuman-manazaal's Dispute a Charge issue with Minecraft from December 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-manazaal's own words
Cordial greeting, I was trying to make the purchase of the Java Edition game and when entering my card information an error appeared, but the value of the game was debited from my card and the purchase record is in my bank.**And I have not received any email from Mojang confirming the purchase or a link to download the game, in addition, when I enter my Mojang account from the page, it says that I have not bought the game and directs me to make the payment again.

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Minecraft

Dispute a Charge issue
Reported by GetHuman-manazaal
Dec 10th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1113 others
0 customers following this

Timeline

GetHuman-manazaal started working on this issue
Dec 10th, 2019 9:09pm
GetHuman-manazaal indicated the issue is not fixed yet.
Dec 11th, 2019 1:42pm

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