Minecraft Customer Service Issues

I am having trouble accessing my original Minecraft account. It is an old account that has not been transferred to the new Mojang system. Initially, I could log in once, but afterwards, despite using the same email/username and password, I am unable to access it. I have attempted to recover my old password, but I do not receive an email via my current email address, which I am certain is correct. I am unable to locate the transaction ID, a requirement for contacting Mojang for support. I am frustrated by the challenges involved in reaching out to them. I prefer not to purchase a new account for 23€ but find myself unable to access my original one. How should I proceed?

I have two separate households - at my mom's and dad's places. When I transfer my progress from my mom's Xbox to my dad's, sometimes it doesn't save. Over the weekend at my dad's, I tried to show my brother the mansion and slime farm I built in my survival world, but it didn't load the saves from my mom's console. I turned off the Xbox assuming it would be fine. However, today at my mom's, I logged in to find all my progress gone. I had dedicated 5 hours every day for a week and a half to building it all, and now it's vanished. I'm devastated. Please, I need help to recover that save.

While playing Minecraft on Windows 10 Bedrock Edition in survival mode, I encountered an issue with the Bad Omen status effect after defeating an illager patrol. Despite traversing multiple villages, the raid would not start. Additionally, I faced several bugs in the game, such as treasure maps leading to empty areas and glitched cats that remain seated. The multitude of bugs in the game, especially the non-functioning Bad Omen effect, detracts from the overall gameplay experience. Playing on version 1.12.1, I have come across numerous glitches that hinder my progress, like incomplete raids and missing enemies. It's frustrating to encounter these issues without a clear solution in sight.

Hello! Somehow, my account name has been changed without my knowledge. I am the only user of this computer and have only logged into Minecraft from here. I suspect my password was compromised, leading to unauthorized access to my account. I observed changes in my skin and username, which I was unable to revert as the incident occurred recently. Is it possible to change my username back to TheAmazingSparky before the 30-day limit expires? I've already reset my password to prevent further issues. Thank you for your assistance.

I need assistance redeeming my Windows 10 code that should come with Java Edition Minecraft. Despite my attempts, it keeps showing as already redeemed when I've never used it before. I would appreciate a new Windows 10 code if possible, as it appears the current one may have been stolen. I've enjoyed playing Minecraft for a decade and have not redeemed this code previously. My username in-game is Ted312, and the email linked to the account is my mother's, [redacted] I believe the password could be either Boots1975 or Coen2636. "Boots" refers to my late dog, and "[redacted]" is my parents' birth year. "Coen" is in memory of my brother, and "[redacted]" is the numeric version of his name on an iPhone keyboard.

I have been playing Minecraft with version 1.12.2+Forge to use mods. It worked well until today when I encountered an issue launching the game. Despite having a strong PC, the game just buffered and did not open. I uninstalled and reinstalled it, restarted my computer, but the problem persisted. A window appeared saying, "Updating Java runtime..." for about 15 seconds, followed by a message saying, "Unable to update Java runtime." I tried multiple times with the same result. Now, I am left with a malfunctioning Launcher and my .minecraft folder seems empty. Any assistance would be greatly appreciated.

I am experiencing an issue with my account email. The old email, "[redacted]," is no longer accessible, preventing me from updating it due to security questions. I am unable to change it to my current email for communication. My username is CrazyChrisPlayz. Please allow me to update my email without encountering security questions, as the current one is no longer valid. You can verify the email's inaccessibility by attempting to log in to "[redacted]" I would appreciate your help in resolving this matter. Thank you.

Upon returning from vacation, I discovered that my account had been compromised during the transition to the new Minecraft system. Despite having set up security questions and separate passwords due to my work with a communications company, my account was easily taken over. This breach not only changed my account but also caused me to lose control of my realms server that I have been maintaining for almost a year. I urgently need to revert my account name to its original state and restore access to my realms server. The current 24-day waiting period for name change is unacceptable given the circumstances. I am seeking immediate assistance to rectify this security issue and regain control of my account and server.

I spent countless hours on my Minecraft world, only to find it gone when I switched between my Xbox and my friend's Xbox. After resetting my Xbox while keeping all games and data, my worlds became corrupted, including the one I cherished the most. Even though I deleted local saves, I still can't access that particular world. When I checked the world on my friend's Xbox, most of my belongings were missing. Strangely, there are two shulker boxes containing enchanted books which are invisible, and trying to interact with them causes the game to crash.

We are currently working on updating two Xbox Ones, which are currently on versions 1.12 and 1.13. Our goal is to update them to version 1.14 so that we can play together without any issues related to outdated clients. It seems strange that both consoles are behind on updates and are on different versions when Minecraft is supposed to update automatically.

I am currently attempting to update two Xbox Ones to version 1.** and *.**. Our goal is to bring both consoles to version *.** so we can play together without receiving the outdated client message. It's odd that both consoles are behind on updates and are on different versions especially since Minecraft should update automatically. We are looking to update our Minecraft versions to 1.14 from their current versions.

I am having trouble logging into my account. I believe the issue might be related to me recently deleting my email account due to a security breach. Although I updated the email linked to my account, none of the combinations I've tried seem to work. When I seek help from Minecraft, I get directed to Mojang for migration assistance. However, the password recovery process on the Mojang site hasn't been successful. I reached out to Mojang via email two weeks ago but haven't received a response. I would prefer speaking to someone at a help line for more immediate assistance. My main goal is to find out the email associated with the account "SkyRapter47" to resolve this issue.

I recently updated Minecraft on my Huawei MediaPad T3, and since then, the app opens, shows a black screen, then sends me back to my home screen without letting me in. Prior to the update, the app worked fine. I have been using the current version without any issues until this bug fix update. It's been three days since this started happening, I usually expect apps to take 30 to 50 seconds to update, so this delay seems unusual. As a Twitch streamer, I urgently need to create content to retain my followers. Please assist me promptly. Thank you.

Hello, I am currently experiencing an issue with my Minecraft launcher. Every time I try to log in with my account (purchased on 29/11/19), it displays "incorrect email or password." Interestingly, I can log in on the Mojang website without any issues and also on Minecraft.net using the same password from my smartphone. I've attempted to troubleshoot by changing the password, reinstalling the launcher, deleting the ".minecraft" file, disabling the firewall, and trying other methods, but unfortunately, none of them have been successful. Thank you for your assistance in resolving this matter.

I recently downloaded DLC for Minecraft Bedrock on my Nintendo Switch, but it's not appearing in the game. Every time I try to access it, I'm redirected to the Nintendo shop to buy the mashups I already purchased, like Fallout and Adventure Time. After contacting Nintendo support, they suggested that Mojang needs to update my profile and the DLC. My Microsoft account linked to this issue is under the email [redacted], but it doesn't show any purchases. I'm frustrated and don't understand why I'd need to buy these again. Please resolve this issue promptly.

My daughter's Minecraft account was linked to her ex-stepfather's email. In late August, he was informed that the account might have been hacked but later learned it wasn't. He requested to reactivate it to transfer ownership to me, her mother, as we are divorced and do not communicate. He was given a ticket number and informed it would take some time to resolve. However, he has not updated us on the progress. I need help reactivating the account so I can transfer it to my email and set a new password. She recently bought a server for $50 that she hasn't been able to use since late August. Any assistance on this matter would be highly appreciated. Thank you.

I am experiencing an issue with my Minecraft launcher on my Windows laptop. I have the Java Edition, and the game stops loading about halfway through. I have attempted to uninstall and reinstall without success. Despite the other functions of my laptop working normally, I am still unable to resolve the problem. Please reach out via email if you can provide assistance. Thank you.

I'm interested in obtaining Minecraft for Windows 10. I currently have Minecraft Java Edition, and my account was created before October 19, [redacted]. According to the instructions, I should be eligible for a free copy by visiting my Mojang account and clicking on the "Claim your free copy" button, correct? Unfortunately, each time I attempt to do so, I receive an error message stating that they have temporarily run out of gift codes for Minecraft for Windows 10. The message assures me that more codes will be available soon, but this does not appear to be the case. I apologize if I seem impatient, but I have been trying for a few days without success. I would greatly appreciate it if you could provide me with a code or offer some insight into the issue. Thank you for your assistance.

I am having difficulty migrating my old Minecraft account to a Mojang account because I can't recall the email address I originally used to create my Minecraft account. My mother purchased Minecraft approximately seven years ago, and we are struggling to determine which email she used. We attempted to locate a transaction ID on PayPal, but it appears we did not use PayPal for the purchase back then. As for credit cards, there are several possibilities. Although I remember my username and password and have successfully logged in until a few months ago, I now require a Mojang account to log in. Any assistance you can provide would be greatly appreciated, as it appears this is the sole customer service option available through Mojang. Thank you.

I am facing an issue with my Minecraft account. The email address linked to my account is no longer valid. In the past, I could log in with just my username, but that option seems to be unavailable now. Despite searching online and reaching out to Minecraft support, I have not received a solution. I enjoy playing Minecraft and would prefer not to purchase a new account when I believe I still have access to my original one. I hope that Minecraft can assist me in resolving this matter. My username is KGB_Perensoep, and the email I initially used is [redacted]