Minecraft Customer Service Issues

I haven't played this game in several years. I'm unsure about the email I used or my password but I know my username was duneblazer. Despite reaching out to Mojang and Minecraft, it seems like my account has been forgotten. I attempted to migrate without success. Creating new accounts with both @gmail.com and @live.com seems illogical. I'm feeling quite frustrated, so I'm hoping for a prompt response.

Hello, I attempted to buy the Java Edition game, but encountered an error after entering my card details. Despite this, the game's cost was deducted from my card, and the transaction is visible in my bank statement. However, I haven't received any confirmation email from Mojang or a download link for the game. When I log into my Mojang account on the website, it indicates that I haven't made the purchase and prompts me to pay again.

I recently updated Minecraft on PS4 to Bedrock. I attempted to sign in to my Microsoft account, and everything seemed to have gone smoothly. However, within the game, I'm prompted to sign in for features like cross-play. Upon clicking the sign-in button, it immediately displays an error message stating, "Failed to log in. We tried to sign you in to your Microsoft account, but something went wrong." I'm looking for guidance on how to resolve this issue and successfully sign in.

I play on the PS4 and after the bedrock update today, I tried to convert my world from the old PS4 version to bedrock. However, I encountered an issue. We had removed a mansion because we preferred an area nearby and fixed it to our liking. When I switched to bedrock, the mansion reappeared, undoing all the work we had done to beautify the area. My friends and I dedicated a lot of effort and time to the world, and we feel disheartened that we might lose all our progress if we can't restore our work.

I'm having trouble signing in with my Microsoft account on PlayStation while playing Minecraft PlayStation 4 Edition. My PlayStation account name is mcarter310, but I was using a Google account with the email [redacted] to log in on Microsoft. I've tried reaching out for help but haven't had any luck resolving the issue. Any assistance would be greatly appreciated. Thank you.

I've had my Xbox [redacted] for a while now. I was informed that updates ceased after the Aquatic update. Unfortunately, my console was stuck on the [redacted] version when I purchased it. As a result, my worlds are partially missing. Although they are still in my memory storage, I cannot access them to play. I'm concerned about losing my worlds if I can't resolve this issue. What will happen to my saved worlds? Will I have to say goodbye to them if I can't find a solution?

Hello, I am Vincent V. I need help accessing my old Minecraft account, Vincent_01453. I am willing to repurchase the game; I just want to use my original username. The account may be linked to one of my father's emails, under the name Nathan V. I have the game downloaded on an old computer but am unable to log in. Any assistance would be greatly appreciated.

Dear Sir/Madam, I recently updated to the new version of Minecraft on my PS4 and encountered issues with accessing some purchased skin packs like the Doctor Who ones. Many users, including my friend wild_wax142, find the update problematic. The new launch screen is too simple, and features like "host privileges" have been overly simplified, limiting gameplay options. This update has caused frustration and led to some users, like myself, having to stop playing altogether. I urge you to address these issues promptly. Perhaps you could consider reverting the update while still introducing new elements like Bees and Foxes or providing refunds to users unable to use their skin packs. Your immediate attention to these concerns is greatly appreciated. Sincerely, Oliver J. and Harry T. PS4 network users: Oliboygamer and wild_wax142

Hello, I purchased Minecraft approximately 6 years ago using an older email address that I no longer have access to. I understand that verifying my ownership of the account may be challenging, but I have been an active player on various servers for many years. The email associated with my Minecraft account is a variation of my current email address, just reversed, and is a Yahoo email. My original Minecraft account username was "dinohead90" and the associated email was "[redacted]" My current email is "[redacted]," which still belongs to Owen Louden. I am eager to provide any necessary proof to regain access to my original Minecraft account. Please advise on the next steps to resolve this issue as I am very keen to recover my account. Thank you.

I encountered a significant issue in the game where the entire railroad, buildings, diamonds, and an enchanted diamond pickaxe with specific enchantments vanished, along with all other players' inventories and creations. I have dedicated years to playing this game and recently joined a realm where I invested countless hours, possibly even days, into it. I am extremely frustrated by this situation and demand a refund for my purchases and compensation for what feels like misleading advertising practices.

I recently updated my Minecraft on PS4 to bedrock edition and made a mistake by using the wrong email to sign in. I am struggling to connect my actual Microsoft account to my PS4 now. I have made several attempts but haven't found a solution. I am aware that the website mentions that once linked, it cannot be unlinked without risking the loss of entitlements and Minecoins on other platforms. However, I am solely focused on being able to play on Xbox worlds and don't mind the potential losses.

When my daughter started playing Minecraft, she discovered new beehives, but noticed that her characters 2-5 didn't load correctly, which messed up the character she had custom-made and upset her. It appears that a recent update has caused these problems. I would like a solution to ensure that her characters are saved as she created them and that future updates are implemented more carefully. I have experienced similar issues with previous updates as well.

I recently encountered an issue where my Minecraft world was unexpectedly deleted. After saving and exiting my world, I returned to find it missing without explanation. Despite attempting various online suggestions such as deleting and reinstalling the game, the problem persists. In the past, I reached out via email and received advice to delete the game, even though I had already done so. Unsure of how to proceed, I am now seeking assistance as a final attempt to recover my lost world. Thank you for any guidance on how to resolve this matter.

Hello, I am reaching out for assistance with an issue that has persisted for some time now. My son used an Apple App Store gift card that I provided and my Apple ID to purchase 'advanced mining' on the Minecraft Marketplace. Despite multiple attempts, the purchase was unsuccessful as it stalled after clicking 'buy'. To troubleshoot, I updated my Apple ID billing information. This prompted a message confirming a successful purchase and a charge of $9.99, yet the in-app content remains undelivered. I am unable to download it as it continues to appear the same. Your help in resolving this matter would be greatly appreciated. Sincerely, A. S.

Today, when I logged into my account to play Minecraft with my friends, I noticed that all the texture packs I had previously purchased were showing as not bought. I have downloaded and played with these packs multiple times before. It is frustrating to see them missing, especially since I spent my own money on them. It doesn't seem fair, especially with the new update introducing bees. I would appreciate it if I could have all my purchased texture packs restored. Thank you.

I recently purchased a new Minecraft disc which included the starter pack, creators pack, and [redacted] minecoins. After redeeming the codes and starting the downloads, I noticed that all my minecoins vanished, and three items from the pack are now missing, asking to be repurchased. This was meant to be a gift, and I cannot afford to buy them again. Could someone assist me in understanding why my packs disappeared?

Hello Mojang support team, I recently purchased a new laptop and have been encountering issues while trying to sign in to my Mojang account. Despite entering the correct login details, I keep receiving an error message stating it's incorrect. I attempted to reset my password using the "forgot password" option, but I have not received any emails from Mojang to proceed with the recovery process. I have confirmed that my Mojang and in-game Minecraft purchases are listed in my Gmail account. I kindly request your assistance in recovering my account as I have invested a significant amount of money in the game and have developed a strong attachment to it. Your help in resolving this matter would be greatly appreciated. Thank you.

This is my second attempt to seek support since December 5th. I haven't played Minecraft on PC since I purchased it in [redacted]. I discovered that my account has been hacked during that time, and now I am trying to recover it. Any assistance would be greatly appreciated. I have the receipt in my email with the transaction and order ID. I also have the email address of the hacker who changed my email. Thank you.

I'm having trouble accessing Bedwars on my PC. When I check my server list, it constantly shows "scanning for local networks" and doesn't proceed. I attempted to use the direct connect feature, but it was unsuccessful. I use Minecraft Java Edition on a Windows 7 system with Windows 10 software. Additionally, my gameplay is quite laggy. Can anyone assist me in resolving these issues so I can enjoy Bedwars? My player name is davidthekingcha.

My Minecraft account ("bloodyfret") was created when I was younger. I recently got a new laptop but can't verify myself since I forgot the answer to a security question. The account is linked to an old email ([redacted]), which I no longer have access to. Is there a way to link my old account with the old email to my current email ([redacted])?