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Before contacting them, items GetHuman6865137 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman6865137's own words
Dear Microsoft Customer Support Team, **I signed up for a free Microsoft Subscription a few weeks ago, which I thought I cancelled after using it once but a charge has been incurred on my account (£**.**). **I've now made sure that it's been cancelled but I would like to request a refund as I did not want the subscription to continue in the first place. **Kind regards, **Sophie Lee
GetHuman6865137 did not yet indicate what Microsoft - Tech Support should do to make this right.
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GetHuman6865137 indicated the issue is not fixed yet.
Dec 2nd, 2021 1:45pm
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