Bought new laptop in March **** * Microsoft *** from Best Buy Nashville. Good for * com...

GetHuman3147130's customer service issue with Microsoft - Tech Support from June 2019

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The issue in GetHuman3147130's own words
Bought new laptop in March **** * Microsoft *** from Best Buy Nashville. Good for * computers, only used *. One computer crashed last December, bought a new one for wife also from Best Buy. Went to install in March - told us the subscription card code wasn't valid. We pay annually in march through Best Buy for each year. I called Microsoft and a woman (offshore, didn't speak good English) opened another account instead of fixing our current account. Then on **** you charged us $***.oo for new subscription. i called next day and on **** you cancelled the charge and THEN CANCELLED MY SUBSCRIPTION. What are you people doing?? Fix my current account (*****@***.com or *****@***.com) I don't recall which one I used. Phone is (***)***-****. Please reactivate my subscription card purchased in ****. Here are the case numbers your bumbling idiots created only to cancel my account - *********** by the woman, and *********** by Devon.

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman3147130
Jun 25th, 2019 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 13081 others
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GetHuman3147130 started working on this issue
Jun 25th, 2019 9:18pm