hp stream **-y***wm crashed after update cannot get to windows start up unless in recov...

GetHuman-mjelam's customer service issue with Microsoft - Tech Support from January 2019

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The issue in GetHuman-mjelam's own words
update windows ... hp stream **-y***wm crashed after update cannot get to windows start up unless in recovery mode will not connect to any network several keyboard keys stopped working says missing a hard drive I want to know if you have a USB or something that i can recover my notebook. I cannot fix the issue I want some type of software to reinstall windows ** an recover my notebook.
because this notebook crashed about * months after my husband purchased it. I have tried everything possible to the issue. Was told need to purchase recovery media.
I just need to purchase a USB recovery media
I my self have bee a customer for about * years
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Microsoft - Tech Support

HP STREAM **-y***wm
Customer service issue
Reported by GetHuman-mjelam
Jan 26th, 2019 - 3 mons ago
I have an issue with Microsoft - Tech Support too
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Seen by 5 customers so far
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Timeline
GetHuman-mjelam started working on this issue
Jan 26th 1:43pm