After updating, can’t type my password in order to open my Acer Aspire E ** laptop. The...

GetHuman1968921's customer service issue with Microsoft - Tech Support from January 2019

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The issue in GetHuman1968921's own words
After updating, can’t type my password in order to open my Acer Aspire E ** laptop. The letters I type don’t appear in the “pin rectangle” when I type. When I turned on laptop this morning it displayed info about changes that came with the update that was to occur overnight. After using it for a while, it became glitchy, including slow typing. So I shut the computer down. When i restarted it, it said that it was updating NOW, and that I shouldn’t turn anything off. It appeared to be updating. Now I’m back to the first screen with the pretty scenery, and the pin box is on the screen. But my typing won’t “register.” I can’t do anything. I have an Assure account.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman1968921
Jan 15th, 2019 - 9 mons ago
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GetHuman1968921 started working on this issue
Jan 15th 2:52pm
GetHuman1968921 confirmed the issue is fixed. Hooray!
Jan 15th 2:52pm