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Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman1893135's own words
I mistakenly put my child’s date of birth when setting up a new Acer laptop. I set it up using a new account made with my husbands phone number as I couldn’t recall the password to mine at the time. I’ve been using it for a couple of weeks with no issues. Now, it’s telling me to verify my ‘childs’ Date of birth by adding my credit card, which it won’t take, and won’t let me change the date of birth without sending in ID. I want to just remove this account from my laptop and sign in with my other Microsoft account, which I have updated the password to in order to try to give ‘parental consent’ I have to use my computer, I can’t wait * days for them to respond to my requests.
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