When I plugin my android LG G Stylo to my laptop, The message pops up: "No photos or vi...

GetHuman1649055's customer service issue with Microsoft - Tech Support from November 2018

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The issue in GetHuman1649055's own words
When I plugin my android LG G Stylo to my laptop, The message pops up: "No photos or videos to import. Please make sure the device isn't locked." My phone is permanently unlocked. There are a very few photos and videos appearing in Photos on my laptop, and a few HAVE been appearing recently but that message still pops up when I plug the phone in.There are lots more (photos mostly) in my phone. I can't import any photos or videos from my android phone because I get that message instead of being able to click a "charging this device via USB" and then selecting File Transfer and following instructions---all that doesn't appear, doesn't happen.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman1649055
Nov 28th, 2018 - 9 mons ago
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GetHuman1649055 started working on this issue
Nov 28th, 2018 10:43pm