I have a metrobank direct acct. How can I access it when the bank would ask for my form...

GetHuman1685116's customer service issue with Metrobank from December 2018

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The issue in GetHuman1685116's own words
I have a metrobank direct acct. How can I access it when the bank would ask for my formerID and password when I gorgot them? now I do ‘t know what to do. I have to pay my bills for my credit card. I need help.*I itook me *days contacting you with almost one hour interval. I am tired of waiting for the answer of the agent. One time I waited for almost an hour, and in the end, I got a busy tone after a looooooong wait.
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Metrobank

Customer service issue
Reported by GetHuman1685116
Dec 4th, 2018 - a mon ago
I have an issue with Metrobank too
Not resolved
Seen by 3 customers so far
Similar issue to 385 others
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Timeline
GetHuman1685116 started working on this issue
Dec 4th, 2018 2:51am