Metrobank Customer Service

Phone Number & Contact Information

+63-02-8700700
Calls Customer Service·Most popular Metrobank number
Q:How do I get a live human at Metrobank?
A:Press 0
Q:Does Metrobank offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 48 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Metrobank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

Metrobank operates the call center for this +63-02-8700700 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 865 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Metrobank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Metrobank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Metrobank is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 865 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Metrobank is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Metrobank staffs the call center well on Wednesday.

More Ways to Contact Metrobank Customer Service

There are of course other ways to contact Metrobank customer service besides the phone. Below we list the best ones, by medium.
Email
enquiries@metrobank.plc.uk - Customer Service
Note domain name not same as website - confusing!
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Metrobank will reply our your email.
Metrobank's website
As a last, sometimes only, resort- Metrobank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Metrobank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Metrobank agent. This phone number is Metrobank's best phone number because 5,190 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +63-02-8700700 include Account Setup, Cancel Account, Account Access, Overcharge on Account, Statement Request and other customer service issues. Rather than trying to call Metrobank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Metrobank has 1 phone number. It's not always clear what is the best way to talk to Metrobank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Metrobank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Metrobank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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