Metrobank Customer Service

Phone Number & Contact Info

Metrobank's Best Phone Number

Calls Customer Service·Most popular Metrobank number

How do I talk to a live human at Metrobank?

A:Press 0

Does Metrobank offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 48 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Metrobank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

Metrobank operates the call center for this +63-02-8700700 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 865 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Metrobank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Metrobank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Metrobank is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 865 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Metrobank

In summation, the best day to call Metrobank is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Metrobank staffs the call center well on Thursday.

Why Customers Call Metrobank

If you have time to do a bit of reading before you call Metrobank, we recommend you read over some of our problem-specific articles.

What are the requirements to open a Metrobank account?

To open a Metrobank account, you need to fulfill a few simple requirements. Firstly, you must be at least 18 years old or above. Secondly, you should present a valid and government-issued ID, such as a passport or driver's license, as proof of identity. Additionally, you are required to provide a proof of address document, such as a recent utility bill or bank statement, to verify your residency. Lastly, a minimum initial deposit is necessary, which may vary depending on the type of account you wish to open. It is advisable to check the specific minimum deposit amount for the account you are interested in. Once all these requirements are met, you can proceed with the account opening process at any Metrobank branch conveniently.

What are the different types of accounts offered by Metrobank?

Metrobank offers a variety of accounts tailored to meet the diverse financial needs of its customers. Customers can choose from several types of accounts, each designed to suit their specific requirements. The options include savings accounts, current accounts, time deposits, and foreign currency deposit accounts. Savings accounts provide a secure and convenient way to grow personal funds while allowing easy access to funds for daily transactions. Current accounts are perfect for customers who require frequent transactions and enjoy the flexibility of writing checks. Time deposits offer higher interest rates over a fixed period, making them ideal for customers looking to put money aside for future goals or investments. Additionally, Metrobank also offers foreign currency deposit accounts to facilitate international transactions and help customers manage foreign currency holdings effectively. With such diverse account options, Metrobank ensures that customers can find the ideal banking solution to suit their financial needs.

What are the fees and charges associated with Metrobank accounts?

The fees and charges associated with Metrobank accounts vary depending on the type of account and services availed. For deposit accounts like savings, current, and time deposit, there may be charges such as monthly service fees, interbranch withdrawal fees, and dormancy fees if the account remains inactive for a certain period. For transactions like fund transfers, ATM withdrawals, and check issuances, nominal fees may be applied. Metrobank also offers different types of loans and credit cards, each with its own fees and interest rates. To know the specific fees associated with Metrobank accounts, it is advisable to visit their official website or contact their customer support. Overall, Metrobank strives to provide transparent and competitive fees to ensure customer satisfaction.

Top Metrobank customer service problems

Click the link above to get answers to just about any Metrobank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Metrobank Customer Service Contacts

There are of course other ways to contact Metrobank customer service besides the phone. Below we list the best ones, by medium.

Metrobank Customer Email Addresses

enquiries@metrobank.plc.uk - Customer Service
Note domain name not same as website - confusing!
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Metrobank will reply our your email.

Metrobank Customer Help Desk / Web Support

secureforms.c3vault1.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Metrobank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Metrobank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Metrobank agent. This phone number is Metrobank's best phone number because 5,190 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +63-02-8700700 include Cancel Account, Account Access, Account Setup, Overcharge on Account, Statement Request and other customer service issues. Rather than trying to call Metrobank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Metrobank has 1 phone number. It's not always clear what is the best way to talk to Metrobank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Metrobank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Metrobank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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