How Do I Give Feedback About My Experience to Metrobank?

MetroBank has an exceptional customer service team. They encourage customers to give feedback for their services and experiences. There are plenty of ways to give feedback. Find the one that is most appropriate for your needs.

1. On the Phone

This is one of the most effective ways to give feedback to MetroBank. You may contact the customer support team with both positive and negative feedback. If you have any complaints or specific concerns, they will be addressed immediately.

2. In-Store

If you are already at a MetroBank store, you can give your feedback before leaving. The stores are open from 8 am to 8 pm from Monday to Friday and from 8 am to 6 pm on Saturday. If you wish to give your feedback on Sundays or during bank holidays, visit the store from 11 am to 5 pm.

Giving Complaints

The feedback you give MetroBank is used to improve its service. If you have any complaints, they may be addressed. Even though MetroBank tries to give you the best customer service possible, they may all short.

They regularly publish a list of complaints that they received and those that they managed to solve.

After submitting your complaint, it will be reviewed and resolved as soon as possible. They always try to resolve your concerns at the first point of contact. If that is not possible, they will strive to give you your solution as soon as they can. You should receive a response to your problem within three working hours.

If you do not get a response within that time, MetroBank will send you a mail with an apology. They will explain that they have been unable to take care of your problem within the stipulated time and that they are going on with their investigation.

When giving your feedback, you may need to provide the following information;

1. Your email address

2. Your name

3. Your phone number

4. The reason why you are making your complaint

How Long Does it Take

The length of time it takes to deal with your complaint depends on its complexity. Generally, complex issues may be resolved within 15 calendar days. If your issue is complex and it may take longer to resolve, MetroBank will let you know about it.

They may have to refer you to the Financial Ombudsman Service. If, after 35 days, your complaint is not resolved, your complaints will be sent to the Financial Ombudsman Service. This may also be an option if you are unhappy with the final response.

The Financial Ombudsman Service is a free service that helps you address complaints that are presented to MetroBank. It is used as a last resort when it becomes clear that it is no longer possible for MetroBank to address an issue. There are specific time limits when referring a complaint to them.

If you need help giving your feedback on MetroBank, you may seek support from the customer service team. The best way to contact MetroBank is on the phone. When speaking to a support representative, explain the issue you have been experiencing and the type of help you hope to get. The support agents are friendly and helpful. They will help you depending on your needs.

Email support is a good option if you don't necessarily want to speak with an agent. In your email, explain your concern and how you want them to help you.

The MetroBank help desk has plenty of targeted tips and suggestions that may help you address your concerns. You should seek help from the help desk before contacting MetroBank directly.