Metro PCS Customer Service Issues

I had a troubling experience at the store that left me feeling mistreated. A few months ago, I added an extra line to my phone plan with a promotional offer that was not applied correctly. After numerous frustrating phone calls and a visit to the store, the situation was not resolved satisfactorily. During my recent visit to replace a broken phone, the store employee, who claimed to be a supervisor, was extremely rude, used offensive language, and even made threatening gestures towards me. I am deeply concerned about the behavior of this individual, and I fear for my safety after this incident. This occurred at the Chester store in Oildale, and I urgently request a call back to address this serious issue. I intend to escalate this matter to corporate and need assistance from a supervisor promptly.

I would like someone from the corporate office to contact me. I am filing a complaint about one of the store employees who physically assaulted and verbally abused me today. They even challenged me to a fight using gang signs, making me feel very uncomfortable. I need to escalate this to corporate and speak to a higher authority. I prefer not to speak with someone who is in training or unfamiliar with handling such matters. I have already spoken with a lady at the store, but I require assistance from a supervisor or someone in a managerial position who can address this issue promptly. Thank you.

I purchased two phones from Metro on December 3rd for $[redacted]. Firstly, my phone did not ring and then someone transferred my service to another phone. Now, my phone is missing. I registered the phone under my girlfriend's name, but the PIN has been changed without my knowledge. Upon calling the number, a girl answered and directed me to resolve the issue with Metro. It was my card that paid for both phones, and she even walked out with extra items, claiming they were freebies. I only intended to purchase the two phones, so I am confused about the additional items. I would like to understand the situation and take action, possibly by having both services shut off for the numbers I paid for.

I originally got four phone lines for $[redacted] per month. Within a month, one of the phones stopped working abruptly. After contacting Metro, they advised me to return it to the store where I bought it. Since I was out of state, I visited the nearest store, but they gave me the same response. Customer service acknowledged the phone was defective and needed replacement under warranty. Despite having the receipt, the General Manager at the initial store refused to replace the brand new phone. I have been struggling with this issue for almost two months now. I had to use an old cracked screen phone for one line as I had bought the new phone precisely to avoid that. The location from which I purchased the phone needs to improve their customer service. I left feeling frustrated and upset. I am 62 years old and feel disappointed with this whole situation. Please reach out to me promptly, or I will escalate the matter to the Better Business Bureau and the Chambers of Commerce.

I own an LG Stylo 5 (model LM-Q720M) and want to mirror its screen to my Sharp Aquos smart TV. Despite turning on screen sharing and trying to connect, the devices are not recognizing each other. I've even tried using various apps, but none have been successful. Both gadgets are connected to the same Wi-Fi network. Enabling Wi-Fi Direct allows them to connect, but the mirror connection gets cut off before it can display. I am seeking advice on how to resolve this problem.

I need assistance from a billing escalation team member regarding my recent phone insurance replacement. When I contacted Metro to activate the new phone, they insisted on accessing the account only via text message, making it impossible to use my old line. They suggested either visiting the store to activate the phone or purchasing a new line. The agent mentioned crediting the new line payment to my account later. Despite this, I had to pay an additional $18 at the store to switch back to my old line on the new phone. The store representative assured me that I should have been able to activate my phone without issues and advised me to contact customer service to discuss receiving credits for the charges on my current line.

I have a Motorola phone that I loved. I went to MetroPCS because it had a cracked screen. They were telling me if I fix my screen, I won't like my phone. They suggested I buy a Samsung phone for another $[redacted]. I regret buying this Samsung phone, and I believe the lady who sold it to me should take responsibility. I spent almost $[redacted] on this phone, and I am disappointed. Thank you for listening to my issue. I just hate this phone. I wish I could have gotten my Metro or my Motorola phone fixed; then I would have been happy.

I had four phones on the $[redacted] unlimited plan from last Christmas. Recently, I requested one line to be removed, but somehow my husband's phone was also deactivated along with the approved one. This resulted in two lines being taken off instead of one. The number I want removed is [redacted], and somehow it was removed along with [redacted], which you claim was never on my account. I urgently need to discuss this issue with a representative. If I don't receive clarification, I will be switching to another service provider, and I will inform others about this experience. Thank you for your prompt attention to this matter. - M. Appleby

Hello, I am a customer of your service. In August [redacted], I purchased a Samsung Galaxy A20 and now I would like to have it unlocked. I am planning to get a new phone, either the Samsung Galaxy S10+ from MetroPCS or directly from Samsung. I intend to either sell my current phone or give it to a family member who is with another company. I own the Samsung Galaxy A20 outright as I paid for it in full at the time of purchase. Could you please assist me in unlocking my phone so it can be used with any carrier? Thank you for your help in advance.

I recently bought a phone from a friend, only to discover it's still linked to her MetroPCS account. Unfortunately, I am unable to reach her to have the phone removed from her account so I can activate it on mine. I have her name and phone number, but not her PIN. Is there any way MetroPCS can release the phone from her account based on this information? I recall she made a request once to remove the phone, and the logs should show her name, Terra Palmer, and her associated phone number, [redacted].

I have contacted customer service twice but received no help. I have followed all the steps provided, but my account, particularly the numbers [redacted] and [redacted], are experiencing internet connection issues. The service has been unreliable for over a week, with sporadic internet access that cuts out after a few minutes. I am frustrated with paying for a service that is not consistently functional. Lately, the signal has been poor, and what used to work fine a few weeks ago is now incredibly unreliable. Even with full bars, I am unable to access the internet. I am seeking assistance to resolve this ongoing problem.

I recently purchased a new phone and inquired about a promotion that included a tablet. When speaking with Amanda from the Knoxville, Tennessee area, zip code [redacted], she claimed to be a corporate member of East Tennessee. However, she called me a liar to my face. This encounter was incredibly rude, and she insisted I contact a different number instead of providing the human resources contact information. Amanda's behavior was unacceptable, making her the worst employee I have ever come across. I am seeking immediate assistance and would like to speak with someone promptly.

Hello, I visited your store in Rocky Mount, NC yesterday, and unfortunately, I witnessed a concerning interaction between the manager and an employee. While I was receiving service, the manager was disrespectful towards the employee, even mentioning fighting her and discussing her work hours. This behavior was very unprofessional and it has made me reconsider being a customer. I have been loyal for a long time, but witnessing such conduct makes me hesitant to continue supporting a company where managers speak to employees in such a manner. I hope this issue is addressed promptly, and the employee receives an apology from the manager for the inappropriate comments and behavior.

I have received an extension in the past and have always been able to get a second one if needed. Now, I am being told I can only get one extension. I have been a loyal paying customer since the company started and I am usually on time with my payments. I just need an extra 48 hours. It is Christmas today and funds are tight. Is there any way I can get the second extension? I really don't want to have to change carriers because of this. As I mentioned, I have been a paying customer since the company started. Can you please help out a faithful customer? Thank you.

I visited the store to get new phone service, but upon arrival, I found a note on the door stating they would return in 5 to 10 minutes. I waited for 10 minutes outside, but the employee seemed irritated when I asked for assistance. I wanted to purchase the Samsung 80e, and she mentioned the phone would be free with a monthly service and activation fee totaling $[redacted]. Since I only had $30, she insisted I needed the $60 service package. I called my roommate for more money. Despite the phone not being activated yet, she refused to let me change my choice. Her attitude was rude and unwarranted. I decided not to proceed with the purchase and left. I feel disrespected and will not return to that store. I hope someone from the company can contact me as I've been a long-time customer. Thank you.

I recently switched over 5 lines from Verizon to this service. Within less than 24 hours of transferring, I encountered issues at the store. I was disappointed that certain offers were not presented, particularly the free phone rebates that were not mentioned; instead, I only received free sim cards. Upon returning to the store to inquire about the free phone rebates, I was denied the promotion. Despite contacting customer service multiple times, I was directed back to the store for resolution, which I found frustrating. This experience has left me dissatisfied with the customer service and operation of the company. I am considering returning to Verizon for better support, even if it comes at a higher cost. I had hoped for a positive experience with this service provider, but the lack of follow-through on offers and poor customer service have led me to reconsider my decision.

My phone was stolen, and I have insurance, but I cannot use it in the store. I urgently need a new phone as I rely on it for Lyft. When I went to the Metro store, the representative could not access my account because there seems to be an issue with my payment due date. It has always been on the 15th apart from this month when I extended it by two days. I am unsure what the problem is, and the representative advised me to go to the corporate office. The store is in King of Prussia, and the corporate office is located in Upper Darby, PA. Thank you.

While I was traveling home in an Uber, my phone accidentally slipped out of my pocket. I tried to contact the driver to retrieve it, but he refused to return to my location. Despite reaching out to Uber for assistance, the driver claimed he couldn't locate my phone. After finally getting hold of him, he refused my request to return so I could search for it myself, citing work commitments. I feel frustrated as to how I was supposed to ascertain if my phone was dropped without his cooperation. The lost phone is an LG K20 Plus with a black case.

I recently had a bad experience at Metro PCS. I was overcharged $[redacted].99 by the agent at the store. The agent explained the charges were $40 for the phone, $50 for the service, $16 for activation, and $15 for the case. When I contacted the store, the agent was unhelpful and mentioned they couldn't provide a detailed receipt due to not having paper. They claimed I received a text message for $67, not $[redacted].

I visited Metro PCS at [redacted] W. 115th St. in Chicago, IL, and spoke with the manager, Ron or Ronald, about paying my mother's bill. When I provided the phone number ([redacted]) and mentioned the account was under "Lisa," he became hostile and demanded the last name, which I didn't have. He refused service, swore at me, and called the police, falsely accusing me of trespassing. He was uncooperative when I asked for his supervisor's or corporate number. This unacceptable behavior led to a false police report filed under my mother's name, resulting in a ban from the store. I have raised a previous complaint about his conduct. This mistreatment of a customer, filing a false report, and disrespecting me should not be tolerated. I am seeking resolution for the ordeal, especially related to the improper banning and false accusations made against me.