Yesterday i had a virus on phone. Was told to factory reset it. Now i have google* but...

GetHuman1639391's customer service issue with Metro PCS from November 2018

4 views
 | 
23148 similar
 | 
0 following
Help with my Metro PCS issue
Next: our robot will wait on hold for GetHuman1639391 to get a Metro PCS rep on the line!
Always use the GetHuman Phone tocall Metro PCS. We wait on hold and get a rep on the line for you faster and for free!
GetHuman1639391's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (9 mons ago)
First: share to improve GetHuman1639391's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1639391 may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman1639391's own words
Yesterday i had a virus on phone. Was told to factory reset it. Now i have google* but it was set to an old email but i thought was set to a current one. Having a problem recovering pictures and contacts. I really want to get my things back if im paying for such services. I can verify everything about myself EXCEPT my old email password. Heck up til yesterday i forgot the email. Please help me. The associate assured me i was set with google one. So please some of those pictures are important.
GetHuman1639391 did not yet indicate what Metro PCS should do to make this right.
I have an issue with Metro PCS too
How GetHuman1639391 fixed the problem
We are waiting for GetHuman1639391 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Metro PCS's attention and get better help faster. Tap below to get started.
Having Metro PCS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1639391 fixes it.
This email address isn't valid

Metro PCS

Customer service issue
Reported by GetHuman1639391
Nov 27th, 2018 - 9 mons ago
I have an issue with Metro PCS too
Not resolved
Seen by 4 customers so far
Similar issue to 23148 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1639391 started working on this issue
Nov 27th, 2018 7:07pm