Yesterday i had a virus on phone. Was told to factory reset it. Now i have google* but...

GetHuman1639391's customer service issue with Metro PCS from November 2018

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The issue in GetHuman1639391's own words
Yesterday i had a virus on phone. Was told to factory reset it. Now i have google* but it was set to an old email but i thought was set to a current one. Having a problem recovering pictures and contacts. I really want to get my things back if im paying for such services. I can verify everything about myself EXCEPT my old email password. Heck up til yesterday i forgot the email. Please help me. The associate assured me i was set with google one. So please some of those pictures are important.
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Metro PCS

Customer service issue
Reported by GetHuman1639391
Nov 27th, 2018 - 9 mons ago
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GetHuman1639391 started working on this issue
Nov 27th, 2018 7:07pm