I purchased an Alcatel ****Z A** Fierce Blk Tmus Kit on **-*-** as an upgrade. I return...

GetHuman1357900's customer service issue with Metro PCS from October 2018

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The issue in GetHuman1357900's own words
I purchased an Alcatel ****Z A** Fierce Blk Tmus Kit on **-*-** as an upgrade. I returned the phone on **-*-** because it would not connect to the wifi or internet. The store then ordered a replacement through the warranty, I received the phone approximately * days later. The I returned that phone on **-**-** because it stopped charging. The store again ordered a replacement. At this point I am willing to pay the difference for a different phone. I was informed by the stores staff that this particular phone has a lot of glitches. I would like to avoid any further frustration by being allowed to choose a different brand.
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Metro PCS

Customer service issue
Reported by GetHuman1357900
Oct 16th, 2018 - 2 mons ago
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GetHuman1357900 started working on this issue
Oct 16th 11:17pm
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Oct 16th 11:21pm
GetHuman1357900 confirmed the issue is fixed. Hooray!
Oct 17th 11:37pm