On ********* at **:**:**, I went into the Metro PCS on ***** Abercorn Street, Savannah...

GetHuman890601's customer service issue with Metro PCS from July 2018

21 views | 7651 similar | 0 following
Help with my Metro PCS issue
First: share to improve GetHuman890601's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman890601 to get a Metro PCS rep on the line!
Always use the GetHuman Phone to call Metro PCS. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman890601 may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman890601's own words
On ********* at **:**:**, I went into the Metro PCS on ***** Abercorn Street, Savannah, Ga *****, phone: ***-***-****, to pay a phone bill for a friend. Transaction number: ******. I approached the door and it was locked. I looked inside and the agent Shantell G. had head down resting sideways on her hand* her eye's closed. So, I yelled and asked if they were open, she shook her head yes. I continued to try and get inside the store. She just sit there and starred saying nothing. Finally, I tried the other door and got in. I apologized to her. She said nothing, got up and moved to the register. She just starred at me still saying nothing. I gave her the phone number of the bill I wanted to pay. She was still starring and saying nothing. I asked her to verify the name of the person on the computer screen that I was paying the bill for. She said in a rude manner, "you give me the name, I don't give it to you". So, I explained that the reason I asked was because previously I had paid this same bill only for it to be paid to someone else account. She is still starring saying nothing. Shoved the receipt in my hand. As I walked out of the store, she said nothing. Her body language, non caring attitude and lack of response to me was negative, rude and non verbal. What happened to customer service? Horrible representation for your company. She needs to go back through customer service training and constant supervision.

GetHuman890601 did not yet indicate what Metro PCS should do to make this right.

How GetHuman890601 fixed the problem

We are waiting for GetHuman890601 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Metro PCS's attention and get better help faster. Tap below to get started.
Having Metro PCS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman890601 fixes it.
This email address isn't valid

Metro PCS

Customer service issue
Reported by GetHuman890601
Jul 17th, 2018 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 7651 others
0 customers following this


GetHuman890601 started working on this issue
Jul 17th, 2018 7:50pm