Is this a false promotion??

GetHuman-bookdram's customer service issue with Metro PCS from July 2018

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The issue in GetHuman-bookdram's own words
Goodmorning, i am writing you guys today, because of a big misunderstanding, I am not mad, but I really don't like the fact of being lied to, when I switched to metro PCS, on a * line family plan I was told that if I spent more then the amount of ($**) I would receive two Months of free service. when purchasing this phone along with my other lines, I was told that as long as I kept my bill paid on time, than around July my two months would start ( WHICH WOULD BE JULY AND AUGUST) and you can look into my account, I indeed have been keeping my bills up and paid on time ! from my understanding from the representative* worker , and I quote he said "keep your bills paid on time up until July and the next two months will be on us, you should receive a text message saying your account was credited*paid" but the only message i received was that my bill was due ..... I'm very disappointed due to that false advertising* promotion, because that was one of the great reasonings behind me becoming a metro PCS customer
I could have stayed with boost mobile, who has a * line family plan as well, but alot cheaper.
Whatever is fair for the both of us, but I would love my two months of service I was promised durian the persuasion of the sale.
I pay * lines on time every month
I have an issue with Metro PCS too
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Metro PCS

* line family plan
Customer service issue
Reported by GetHuman-bookdram
Jul 2nd, 2018 - a yr ago
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Seen by 11 customers so far
Similar issue to 6173 others
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Timeline
GetHuman-bookdram started working on this issue
Jul 2nd, 2018 11:17am
GetHuman-bookdram indicated the issue is not fixed yet.
Jul 3rd, 2018 4:38am
GetHuman-bookdram indicated the issue is not fixed yet.
Jul 3rd, 2018 4:50am
GetHuman-bookdram indicated the issue is not fixed yet.
Jul 5th, 2018 2:40am