Metro pcs cancelled my account after I paid my bill. My son broke his phone I gave him...

GetHuman-cadyblue's customer service issue with Metro PCS from July 2018

Help with my Metro PCS issue
The issue in GetHuman-cadyblue's own words
Get my account back with same number but if your not going to do that I want my money back. This is just not right. ... Metro pcs cancelled my account after I paid my bill. My son broke his phone I gave him my phone then metro cancelled my account. They didnt give me enought time to get a replacement. They Also told the store i went to that there was fraudulent activity on my account that’s why they canceled it. This is not true !!! I just needed to get another phone!! ***–***-**** plz I want my account back plz!
GetHuman-cadyblue did not yet indicate what Metro PCS should do to make this right.
I went to the store today. I called CS but they wont talk to you without a phone number! And they de-activated mine. No reason!
I have an issue with Metro PCS too
How GetHuman-cadyblue fixed the problem
Get ahold of a corporate store...after explaining my situation to them they had it all resolved within a hour! These other stores are independently run and it seems like they make up their own rules... by the time I decided to call them that was my last attempt at making my situation right I wasn’t even gonna try anymore it was just too frustrating. But I’m glad I gave it one more shot. Oh and by all means be nice !
Please help with my Metro PCS issue
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Metro PCS

Customer service issue
Reported by GetHuman-cadyblue
Jul 1st, 2018 - a yr ago
I have an issue with Metro PCS too
Fixed
GetHuman-cadyblue shared how to fix
Seen by 21 customers so far
Similar issue to 6112 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman-cadyblue started working on this issue
Jul 1st, 2018 10:59pm
GetHuman-cadyblue indicated the issue is not fixed yet.
Jul 2nd, 2018 12:09am
GetHuman-cadyblue indicated the issue is not fixed yet.
Jul 2nd, 2018 12:14am
GetHuman-cadyblue indicated the issue is not fixed yet.
Jul 2nd, 2018 12:27am
GetHuman-cadyblue indicated the issue is not fixed yet.
Jul 2nd, 2018 12:29am
GetHuman-cadyblue indicated the issue is not fixed yet.
Jul 2nd, 2018 12:59am
GetHuman-cadyblue indicated the issue is not fixed yet.
Jul 2nd, 2018 1:00am
GetHuman-cadyblue indicated the issue is not fixed yet.
Jul 2nd, 2018 11:23am
GetHuman-cadyblue confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 12:53am
GetHuman-cadyblue confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 12:13pm
GetHuman-cadyblue indicated the issue is not fixed yet.
Jul 8th, 2018 2:35pm