Well my mother recently separated our lines off the one account and I payed my bill not...
GetHuman-nthewind's customer service issue with Metro PCS from June 2018
Help with my Metro PCS issue
First: share to improve GetHuman-nthewind's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-nthewind to get a Metro PCS rep on the line!
Always use the GetHuman Phone tocall Metro PCS. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-nthewind may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman-nthewind's own words
Well my mother recently separated our lines off the one account and I payed my bill not knowing that there was * lines on the bill I payed. I didn't realize til after I payed it. The only line I was responsible for was **********. The other number I accidently paid for was turned off earlier in the month the phone doesn't even exist anymore and was definitely not my responsibility. I'm not trying to get a refund I was just going to see if we could upgrade my account to unlimited data. I know all of this is just a hassle and I really don't want to worry about all the disputes and stuff and I was just seeing if this is a way to remedy the situation. Please and thank you so much for helping me figure this out. I can send the confirmation of payment. My Account number is *********. Conf *********. The name on the account was originally Darinda Ranew. I believe the passcode is ********.
GetHuman-nthewind did not yet indicate what Metro PCS should do to make this right.
I have an issue with Metro PCS too
How GetHuman-nthewind fixed the problem
We are waiting for GetHuman-nthewind to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Metro PCS customer problems.