I paid for * months & only used a month when phone was stolen. Had it suspended til I g...

GetHuman-jasilan's customer service issue with Metro PCS from June 2018

Help with my Metro PCS issue
I paid for * months & only used a month when phone was stolen. Had it suspended til I got replacement phone and was told I would be credited for that *nd month but it keeps asking me for payment when u guys owe me a month. I'm hearing impaired & in hospital so can't call or go to store. **********, Jasilan Mick is my info.
I trust that Metro PCS will make this right and come up with a resolution that is fair.
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Metro PCS

Customer service issue
Reported by GetHuman-jasilan
Jun 6th, 2018 - 2 mons ago
I have an issue with Metro PCS too
Fixed
Seen by 4 customers so far
Similar issue to 529 others
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman-jasilan started working on this issue
Jun 6th 3:55am
GetHuman-jasilan indicated the issue is not fixed yet.
Jun 6th 5:11am