I paid my bill on May **, **** and the service is off now...I thought that they changed...

GetHuman751914's customer service issue with Metro PCS from June 2018

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The issue and preferred resolution, in GetHuman751914's own words:
I paid my bill on May **, **** and the service is off now...I thought that they changed the amount due to $**.** but obviously he did not. Now I have an extension for ** hours and I am very confused. The number in question is ***-***-****. Please explain...thank you.
I trust that Metro PCS will make this right and come up with a resolution that is fair.
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Metro PCS

Customer service issue
Reported by GetHuman751914
Jun 5th, 2018 - 16d ago
I have an issue with Metro PCS too
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Seen by 2 customers so far
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Timeline
GetHuman751914 started working on this issue
Jun 5th 2:18pm