GetHuman749131's customer service issue with Metro PCS from June 2018
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The issue in GetHuman749131's own words
I been with metro pcs for years last week my phone went dead so I went to the local metro store in Daly city cal and bought another Samsung Jr * .. At the end of the purchase I said oh I'll need a screen saver , your employee said oh this model all ready has one no need to purchase another... with in days it was scratched up so I went back to your store and explained to your employee same one that sold me the phone and he told me that was my fault ... And was rude I just walked out of your store that was yesterday ,Sunday at around **.**.. I've had screen savers that lasted the life of the phone and never had to change one ...but what really got me was the rudeness of your employee his I don't give a **** about your problem.... And buy a screen saver then it's your problem the was you handle the phone .... *Sincerely *Ron Goldman **** *** ******Also metro pcs. As called me twice and first time call got dropped, and she didn't try to reconnect, second time picked up phone no one was there .**Starting to wonder about metro pcs ,customer service... over **hrs since I first called with my problem..
GetHuman749131 did not yet indicate what Metro PCS should do to make this right.
Because my bill is payed on time never late , and the last year I've been paying * months at time so I don't have to worry about making a trip to the local store...
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