My son has a cell phone in my name with Metro PCS , In May **** i went to pay his phon...

GetHuman-gypsyd's customer service issue with Metro PCS from July 2018

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The issue in GetHuman-gypsyd's own words
My son has a cell phone in my name with Metro PCS , In May **** i went to pay his phone bill, the gal that took my payment, said that metro PCS has a promotion going on RIGJT NOW!! I ask her what kind of promotion , I told her i have a *nd phone threw boost mobile, she said if I transfer my boost service to Metro PCS each month my bill will be $ **.** a month for both lines, she said they will give me a new phonel i told her i have my own phone she said in order to get the promotion it has to be their phones.. all I had to do is pay for the first month and the next * months will be free for transfering from boost to metro and I made it clear to her i want to keep my same cell number and I want my bill due on the *th of each month she said no problem, and next two months will be free. Sounds good so i did it, well both metro pcs phone were turn off with no service on the *nd, I came in to pay the bill for both lines, she charge me $***.** and have been paying that amount for * months now and told her I was having problem with the new cell phone I had got from metro pcs , my new phone was over heating and had issues trying to log on to internet and when I went to Tuson Az, I had no service for about * weeks, I ask her if she can transfer my number to other phone since i was having proiblem with the new phone I had got from metro PCS, she said I guess... but it's not free I'll have to charge you, I said why are you chargeing me?? It's not my fault that the phone she gave me ITS NOT working well!!! She look at the other employees making these faces and rolling her eyes *Around and they were laughing, I ask her about the promotion deal and that it's been * months. She look at me with a BAD ATTUDE and said Well lady!!! You will get texts with a code, and I don't know when they will send it.., but until that happen, you have to pay $***.** For both lines, I said then why did you mislead me from the beganing?? before I had my service transfe...to me that's fail advertisements. Because that was not mention from the start..otherwise I would have Not had transfer service.

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Metro PCS

Customer service issue
Reported by GetHuman-gypsyd
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 26 customers so far
Similar issue to 6597 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account

Timeline

GetHuman-gypsyd started working on this issue
Jul 4th, 2018 7:55pm
GetHuman-gypsyd indicated the issue is not fixed yet.
Jul 5th, 2018 1:11pm
GetHuman-gypsyd indicated the issue is not fixed yet.
Jul 5th, 2018 10:43pm
GetHuman-gypsyd indicated the issue is not fixed yet.
Jul 7th, 2018 9:32pm
GetHuman-gypsyd indicated the issue is not fixed yet.
Jul 8th, 2018 3:26am

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