My wife and I are both experiencing no service on our phones (Metro PCS). I've checked...

GetHuman-ryan_rup's customer service issue with Metro PCS from May 2018

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The issue in GetHuman-ryan_rup's own words
call, text, data...no network functionality ... My wife and I are both experiencing no service on our phones (Metro PCS). I've checked and it seems like there is a major outage of tmobile network locally. When will service be back up? *Also, I would like our services to be prorated for the past day since we have not been able to use the service for which we pay.
Metro PCS would not acknowledge that the network was down despite widespread reports by many people on two separate outage websites
Acknowledge there is an issue...*...refrain from lying...*...treat customers fairly and prorate their service today since the service already paid for is unavailable
I've been with Metro PCS for * years but that run might be over soon...
multiple things with my individual handset* turn off*restart, change APN, change it back, etc...it's not just my phone
I have an issue with Metro PCS too
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Metro PCS

Metro PCS*T-Mobile Network
Customer service issue
Reported by GetHuman-ryan_rup
May 15th, 2018 - 10 mons ago
I have an issue with Metro PCS too
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Seen by 13 customers so far
Similar issue to 135 others
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Timeline
GetHuman-ryan_rup started working on this issue
May 15th, 2018 1:09pm
GetHuman-ryan_rup indicated the issue is not fixed yet.
May 15th, 2018 3:55pm
GetHuman-ryan_rup indicated the issue is not fixed yet.
May 15th, 2018 4:04pm
GetHuman-ryan_rup confirmed the issue is fixed. Hooray!
May 17th, 2018 10:47am