Someone else's phone got locked..with a p***code that she never entered...and she can't...

GetHuman640084's customer service issue with Metro PCS from April 2018

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The issue and preferred resolution, in GetHuman640084's own words:
Someone else's phone got locked..with a p***code that she never entered...and she can't check her messages or use her phone...but you have to call back on On this phone so she can further tell you what's going on....
I trust that Metro PCS will make this right and come up with a resolution that is fair.
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Metro PCS

Customer service issue
Reported by GetHuman640084
Apr 29th, 2018 - 3 mons ago
I have an issue with Metro PCS too
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Seen by 3 customers so far
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman640084 started working on this issue
Apr 29th 7:47pm