My daughter is in Guatemala on vacation she had ur service and was added to my My Veriz...
GetHuman625145's customer service issue with Metro PCS from April 2018
Help with my Metro PCS issue
First: share to improve GetHuman625145's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman625145 to get a Metro PCS rep on the line!
Always use the GetHuman Phone tocall Metro PCS. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman625145 may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman625145's own words
My daughter is in Guatemala on vacation she had ur service and was added to my My Verizon accountJust for out of the country service ....then she plans toGo back to Metro.however since putting in A Verizon SIM card...she only gets *G internet instead of LTE. And she cannot make and receive call from Guatamala...I was told u may have a profile lock on her account and it was still registering with u?! Brandi is terrified without a phone .. her account with Metro was**********. She will return home on ********* n returnTo ur service. Please look to see if u all have some kind of lock on her profile or phone..Guatamala is a very dangerous country n she is only **. Thank u Losa her mom..ps she has no phone service and therefore cannot call herself..
GetHuman625145 did not yet indicate what Metro PCS should do to make this right.
I have an issue with Metro PCS too
How GetHuman625145 fixed the problem
We are waiting for GetHuman625145 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Metro PCS customer problems.