I ran into a problem when I could not get the customer service rep to access my account...

GetHuman619817's customer service issue with Metro PCS from April 2018

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The issue in GetHuman619817's own words
When I was trying to access my account to switch service from one device to another I was told I had a high security password on my account this is something that I did not do I've had this phone number for approximately three years I've always known my password so I was sitting there saying to have a high security password ... I ran into a problem when I could not get the customer service rep to access my account due to high security password that I did not put on there
It was unable to get into my phone so that I can use it or to access my account in other words
So that is unfair because I am being punished for something that I didn't do I don't know if my phone was hacked for whatever the reason is I'm being very inconvenienced
I have an issue with Metro PCS too
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Metro PCS

Customer service issue
Reported by GetHuman619817
Apr 22nd, 2018 - 5 mons ago
I have an issue with Metro PCS too
Not resolved
Seen by 2 customers so far
Similar issue to 15678 others
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman619817 started working on this issue
Apr 22nd 10:01pm