The automated machine keeps hanging up on me - Change my add on to the plan - I can get threw

GetHuman617209's customer service issue with Metro PCS from April 2018

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The issue and preferred resolution, in GetHuman617209's own words:
Change my add on to the plan ... The automated machine keeps hanging up on me
I can get threw
Jist to talk to a person
Help with my Metro PCS issue
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Metro PCS

Phone
Customer service issue
Reported by GetHuman617209
Apr 21st, 2018 - 3 mons ago
I have an issue with Metro PCS too
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Seen by 2 customers so far
Similar issue to 7718 others
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman617209 started working on this issue
Apr 21st 3:03pm